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Browse Directory>   Web and Application Development>  E-Commerce Solutions>  Customer Interaction Management
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Virtual Call Center - Five Simple Strategies to Make Your Support Center Callers Smile by Angel.com
October 2008 - (Free Research) This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support lines.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM: The Essential Guide - Five Principles for CRM Success by CDC Software - Pivotal CRM (E-mail this company)
December 2007 - (Free Research) This CRM guide distills insights from customers, prospects, industry analysts, and the press down to five key principles for CRM success. Use these five CRM principles as a guide for selecting the right solution and deploying CRM successfully. These principles will help you develop a CRM strategy that is aligned with your company’s strategic goals.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The One-to-One Marketing Future: Are We There Yet? Three Strategies for Accelerating the Customer-centric Journey by Infor
March 2008 - (Free Research) This white paper will show how three core strategies must be deployed in order to address current and future business challenges, and to continue the journey toward the one-to-one future.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Gartner Case Study: Chiquita Migrates to New E-Mail Deployment Model by Azaleos Corporation
September 2008 - (Free Research) This case study covers two important dynamics: a 4,000-person migration from GroupWise to Exchange and use of a new, managed soft appliance model.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Nationwide Foils Phishers with Markmonitor: Financial Services Giant Achieves ROI with Antiphishing Solutions in Three Months by MarkMonitor
October 2008 - (Free Research) Nationwide Building Society, a leading financial institution, has seen a dramatic increase in phishing attacks. By using MarkMonitor’s AntiPhishing solutions, they’ve been able to quickly shut down phishing sites, saving thousands of pounds per month.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Rock Phishing: The Threat and Recommended Countermeasures by MarkMonitor
October 2008 - (Free Research) In this paper, we discuss the history of the Rock Phish Gang as well as their attack methodology and how it has evolved. We also review the actions that businesses can take to prevent and defeat an attack by the Rock Phish Gang.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Voice of the Customer: Text Analytics for the Responsive Enterprise by IBM
October 2008 - (Free Research) VoC is an approach that can guide enterprises in meeting the spectrum of sales, marketing, customer support, brand and reputation management, product service design, and quality demands.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Integrating Unified Communications into Business Applications to Improve Customer Service by IBM
September 2008 - (Free Research) Achieving "customer intimacy" is the fundamental basis of solid business strategy. In this videocast, Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions.
(VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Akamai Application Performance Services for the Manufacturing Industry by Akamai Technologies (E-mail this company)
Manufacturing web sites serve a dual role. Extranets keep suppliers and dealers productive and also provide media-rich B2C sites with personalized, engaging content and applications for brand-building and self service. To succeed, manufacturers like Audi, Toyota, and Nissan rely on Akamai. 
(SERVICE)GO TO DETAILED REPORT

Akamai Services for the High Tech Industry by Akamai Technologies (E-mail this company)
Akamai solutions for high tech companies provide a high-quality user experience that improves the success of your online activities. Whether your goal is to increase downloading of electronic software or to drive greater adoption of your B2B portal, Akamai can deliver to your customers faster software and page download times across the globe. 
(SERVICE)GO TO DETAILED REPORT

TransPromo Opportunities in a Digital World: Electronic Adaptations in an Era of Mobile Communications and Distracted Customers by Pitney Bowes Group 1 Software
September 2008 - (Free Research) This whitepaper traces the evolution of E-Transpromo, demonstrating the increasingly important role across new media. It explores self-service web portals, online banking and bill consolidators, cell phone bill pay, and secure transaction email.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Engaging Your Subscribers Using Interactive Media in Email by Bronto Software
October 2008 - (Free Research) Learn how using a web 2.0, or interactive strategy, in email marketing will keep your prospects and customers engaged.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mentor Graphics Video Testimonial by InQuira Inc
October 2008 - (Free Research) In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds.
(VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Achieving Profitable Growth through Exceptional Customer Experience by CA
November 2008 - (Free Research) In this whitepaper, Datamonitor focuses on nine key steps that can – and should – be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Transform Your Online Presence: The Five “C’s” of Web Content Management with Forrester Research by Interwoven, Inc.
October 2008 - (Free Research) In this webcast Stephen Powers and Eben Miller explains the five “C’s” of web content management.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

That Was Then This Is Now: The New Rules of Email Marketing by Silverpop Systems Inc.
August 2008 - (Free Research) To make an email program succeed and thrive, marketers need to constantly evolve their email programs to improve relevancy.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Profit-Minded Contact Center - Building an ROI Case for Customer Interaction Solutions in Financial Services. by Portrait Software
September 2008 - (Free Research) This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Empower Siebel 8.0 Users with New Simple-to-use Rules Engines by Oracle Corporation
September 2008 - (Free Research) Siebel CRM 8.0 takes user empowerment to the next level with the addition of a simple-to-use rules engine, making industry-leading business rules easily accessible from Siebel.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Oracle Vertical CRM Applications: Realizing Business Benefit Through Industry Best Practices by Oracle Corporation
June 2008 - (Free Research) This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Surviving and Thriving in the Customer-Driven Age by Oracle Corporation
September 2008 - (Free Research) The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Insurance Company Secures Customer Data and Receives 97% Customer Satisfaction Rating by Cisco Systems, Inc.
September 2008 - (Free Research) This podcast explains about how SBLI USA is using various technologies to secure its customer information, as security is crucial for SBLI USA they are using firewalls, VPN and other security measure.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

How to Provide World-Class Customer Service in Small and Midsized Businesses by Cisco Systems, Inc.
February 2008 - (Free Research) Join industry experts, leading business authors, and BizWise TV host Rick Spence as they discuss the whys and hows of providing world-class care to customers.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Are You Providing Your Customers with the Satisfying Experience That will Keep Them Coming Back? by Cisco Systems, Inc.
September 2008 - (Free Research) In today’s tough economic times, businesses face a daunting challenge: do everything possible to attract and retain customers. This paper examines eight strategies for creating a relationship with your customers that will keep them coming back.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Becoming Value-driven: Focusing on What Matters Most by Telelogic, An IBM Company
August 2008 - (Free Research) This white paper provides insight into the six key constructs essential for becoming a value-driven organization. Discover how to gain the visibility and control essential to meet customer needs.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Akamai Services for the High Tech Industry by Akamai Technologies
Akamai solutions for high tech companies provide a predictable, high-quality user experience that measurably improves the success of your online activities. 
(SERVICE)GO TO DETAILED REPORT

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