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Browse Directory>   Business Solutions>  Sales and Marketing>  Customer Relationship Management (CRM)
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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E-Book: The Executive’s Guide to Contact Center Technology Planning by inContact
May 12, 2010 - (Free Research) In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.
(EBOOK) VIEW ABSTRACT | GO TO

E-Book: The Next Revolution: Cloud Computing - Top reasons why more and more companies are turning to cloud-based call center software to improve their bottom line by inContact
May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
(EBOOK) VIEW ABSTRACT | GO TO

How to Accelerate your SOA with Real-time Data Integration by Oracle Corporation
April 13, 2010 - (Free Research) How can real-time data integration accelerate SOA projects? This webcast demonstrates that by leveraging best practices in Service Oriented Architecture (SOA) in combination with a comprehensive data integration approach, companies can lower costs through consolidation, reduce the risk of bad data polluting their applications, and more.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

2010 Service and Leadership Trends in Customer Support by GoToAssist
July 27, 2010 - (Free Research) Download this white paper to learn the correlation between training and customer satisfaction, why agents are most concerned about access to problem-solving resources, how support organisations are leveraging technology to get closer to customers and more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Top 10 Technical Considerations for Evaluating e-Commerce Platforms by Art Technology Group (ATG)
July 23, 2010 - (Free Research) This paper offers ten considerations to help guide the selection criteria for your next e-commerce platform - which should ideally be the last e-commerce platform you would ever need to buy. Continue reading to learn these two technical considerations for evaluating e-commerce platforms.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Five Things Data Architects Need to Know About Collaborating with their Business Users by Embarcadero Technologies, Inc.
March 27, 2009 - (Free Research) Improving interaction between IT architects and their business clients ensures that what their teams produce moves the client's business forward. This paper discusses five things you can do right now to improve collaboration with business users.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Online Commerce: The Game Has Changed – Have Retailers? by Art Technology Group (ATG)
July 21, 2010 - (Free Research) In the past couple years, online shopping by consumers has increased exponentially. The timeline for mobile shopping adoption has taken a huge turn as well with the overwhelming acceptance of smart phones. Continue reading to explore how the online commerce has changed and learn how the best retailers are changing with it.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Weighing your Call Center Hosting Options by inContact
May 07, 2010 - (Free Research) Richard Snow, a contact center technology expert offers advice on evaluating hosted contact center technology, including evaluation criteria and tips for what to include in SLAs and RFPs.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

The Business Value of Whole Call Analytics by Raytheon BBN Technologies
July 14, 2010 - (Free Research) To maximize customer satisfaction and reduce costs, leading edge companies are using whole call analytics to examine voice interactions holistically. The result is new visibility of previously hidden improvement opportunities. Continue reading to learn how your company can reduce costs and improve customer satisfaction with whole call analytics.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Workforce Management (WFM) Software: SearchCRM.com Product Directory 2010 Edition by SearchCRM
July 13, 2010 - (Free Research) This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market.  Inside, you’ll find basic information about the major vendors in the WFM market and the products they sell. Continue reading to find out which products are right for your organization.
(ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Collaboration in the 2.0 Enterprise by Aspect, Inc.
May 19, 2010 - (Free Research) Learn Why Embracing Collaborative Communications is Essential to Your Success. Join your colleagues and luminaries – as they discuss how unified communications and collaboration technologies can help companies break free from "company-centric" ways of looking at technologies, markets, and operations.
(VIRTUAL SEMINAR) VIEW ABSTRACT | GO TO

Turning Customer Interaction into Profitable Relationships: Reaping the benefits of unified customer communication management (CCM) by Pitney Bowes Business Insight
July 06, 2010 - (Free Research) Effective customer communication boosts customer loyalty, ensures compliance, and helps control a range of costs. However, most organisations take a fragmented approach to managing enterprise customer communications. Quocirca’s report examines how a CCM strategy can transform the impact of customer communications at every customer touch point.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Going Mobile: Developing an Application Mobilization Plan for Your Business by BlackBerry
June 2008 - (Free Research) The BlackBerry Enterprise Solution is a comprehensive platform, designed to meet your organization's needs to mobilize enterprise applications and systems.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobilizing Field Forces on Smartphones by BlackBerry
August 2009 - (Free Research) This ABI Research white paper examines the use of smartphones as tools for mobile field workers as a replacement for rugged devices. Through interviews with multiple companies with we found that the TCO of owning smartphones was 14% - 85% less than rugged devices.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Blackberry Solution Increases Customer Service for Corporate Real Estate Company by BlackBerry
February 2009 - (Free Research) J.J. Barnicke's sales people needed instant access to corporate property information to better serve clients and speed up sales cycles. They also needed wireless access to CRM data This case study explains how J.J. Barnicke is using BlackBerry and the sales force solution to access CRM information about clients.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry
February 2009 - (Free Research) Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

eBook: Building a Business Case for Social CRM and Customer Communities  by Sirius Computer Solutions
June 2010 - (Free Research) Learn how to build a business case for social media outlets affecting customer relations and customer communities including Facebook and Twitter, as well as what social media means for CRM, best practices for managing online customer communities, and expert advice on implementing social media programs successfully.
(EBOOK) VIEW ABSTRACT | GO TO

E-Book: How to Select the Right Call Center Technology by Contactual, Inc.
June 2010 - (Free Research) What’s the best way to determine short and long term call center technology requirements? Should you consider outsourcing or using SaaS deployment options? How can you incorporate Web 2.0, social media and mobile technologies into your call center? This e-book on selecting call center technology will help you answer these questions and more!
(EBOOK) VIEW ABSTRACT | GO TO

Beyond the Thin Client: Why a Smart Client CRM Solution May Be a Smarter Choice by Pivotal CRM, a CDC Software solution
November 2009 - (Free Research) This white paper compares and contrasts the two primary alternatives to thin clients and examines the differentiating characteristics that could impact your CRM implementation. Read on to learn why a smart client CRM solution may be a smarter choice.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Technology of Innovation: Using CRM to Enable Customer-Centric Innovation by Pivotal CRM, a CDC Software solution
October 2009 - (Free Research) This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Essentials of CRM for Wealth Management: Empower Advisors with Client-centric Tools by Pivotal CRM, a CDC Software solution
February 2009 - (Free Research) In this white paper, learn how wealth management firms can use customer relationship management (CRM) strategies and technology to build relationships as trusted advisors, maximize share of wallet, and increase productivity.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution
February 2009 - (Free Research) This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Ensure That Your Employees Will Want to Use CRM by Pivotal CRM, a CDC Software solution
February 2009 - (Free Research) This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

B2B eBusiness: Preparing For Online Liftoff by Art Technology Group (ATG)
June 2010 - (Free Research) This paper presents the differences between B2B companies and B2C companies approach to selling in the online channel. Continue reading to learn what B2B companies need to learn from B2C companies in order to ensure a successful online presence.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Art of Social Sales by Oracle Corporation
November 2009 - (Free Research) Read this paper for a discussion from some of the top corporate leadership and thought leaders on how social selling, a.k.a. Sales 2.0, works in specific industries. Listen to what they have to say about how high tech, non-profits, retail, sports, and telcos do it.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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