Service Organization Management Software, Hardware, Services and Research Papers

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Podcast: Selling the CIO on Business Services by Alcatel-Lucent

September 2008 - (Free Research) This podcast with enterprise expert Gary Audin is designed to help service providers sell beyond connectivity.

(PODCAST)

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Meeting Tomorrow's Internet Performance Requirements by Keynote Systems

February 2008 - (Free Research) This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.

(WHITE PAPER)

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Think beyond Software Performance Monitoring: A Perspective on Your Service-Level Management Strategy by Keynote Systems

February 2008 - (Free Research) One element of service level management is internal monitoring of hardware and applications. But companies now acknowledge the need to monitor Web site performance from an end-user perspective.

(WHITE PAPER)

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Improving IT Service Support through ITIL by Hewlett-Packard Company

December 2006 - (Free Research) This white paper discusses the benefits associated with ITIL. Discover how ITIL can be used to integrate data to provide a comprehensive cross-tier representation for IT services.

(WHITE PAPER)

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Advanced Market Place SM7 Demo by Hewlett-Packard Company

November 2008 - (Free Research) Looking to improve service quality? HP has the most comprehensive ITSM solution in the industry. By aligning services, software, education, and hardware around service management, HP delivers a complete ITSM solution.

(DEMO)

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ERP for Service Organizations by Epicor Software Corporation

Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.

(SOFTWARE PRODUCT)

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