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ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Collaborative IT: A Pragmatic Approach for Bringing the Service Desk and Operations Together by Hewlett-Packard Company
July 22, 2010 - (Free Research) This reports looks at best practices and technologies that can support an effective integration of the Service Desk and Operations teams. The report focuses on closed loop incident and problem management, as well as end-to-end change and configuration management, with a particular focus on automation.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service health in the age of virtualization and cloud computing by Hewlett-Packard Company
July 21, 2010 - (Free Research) Today’s IT organization needs an integrated approach to BSM that combines a top down and bottom up approach to monitoring and spans both physical and virtual infrastructure. The goal is to manage every element of the service via the cloud.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Making the Cloud Relevant: E-Business, IT as a Service, and Everything as a Service by Hewlett-Packard Company
July 21, 2010 - (Free Research) This document explores a scenario that IT organizations could face in the not too distant future, brought about by the advent of the cloud phenomena - one that forces radical change or results in dire consequences for IT as we know it, and perhaps even removing the function altogether. Intrigued? Read more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Five Things Data Architects Need to Know About Collaborating with their Business Users by Embarcadero Technologies, Inc.
March 27, 2009 - (Free Research) Improving interaction between IT architects and their business clients ensures that what their teams produce moves the client's business forward. This paper discusses five things you can do right now to improve collaboration with business users.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A contextual perspective on the cloud: past, present, and future by Hewlett-Packard Company
July 21, 2010 - (Free Research) This document explores a scenario that IT organizations could face in the not too distant future, brought about by the advent of the cloud phenomena - one that forces radical change or results in dire consequences for IT as we know it, and perhaps even removing the function altogether.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Gaining Business Value with Infrastructure Management by Hewlett-Packard Limited
February 01, 2008 - (Free Research) HP Insight Control, based on HP Systems Insight Manager, provides tools that support core management functions including server deployment, monitoring, optimization, and integration for HP ProLiant and HP BladeSystem servers. This IDC study looks at how businesses can gain business value and increase ROI using HP Insight Control.
(ANALYST BRIEF) VIEW ABSTRACT | GO TO

Why Install IPv6 instead Of IPv4? by Global Knowledge
January 23, 2009 - (Free Research) IPv6 satisfies the increasingly complex requirements of hierarchical addressing that IPv4 does not provide.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Software Asset Management (SAM) Professional Services from HP by HP and Microsoft
July 02, 2010 - (Free Research) Software allows you to thrive in the midst of change. Managing your software assets requires a partner who delivers more—and that’s HP Software Licensing & Management Solutions (SLMS). Download this brochure and learn more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco Unified Communications: Unifying Communications Infrastructure by Global Knowledge
December 2008 - (Free Research) Cisco's unified communications vision combines individual systems with different communications capabilities into a cohesive, powerful communications ecosystem that allows a business to revolutionize itself overnight.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Eleven Myths about 802.11 Wi-Fi Networks by Global Knowledge
December 2008 - (Free Research) In this paper examine 11 such myths and explore ways to use correct information about wireless LANs to make your networks scalable, secure and satisfying to your users.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SharePoint Customization Best Practices by Global Knowledge
December 2008 - (Free Research) This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Introduction to Requirements - The Critical Details That Make or Break a Project by Global Knowledge
December 2008 - (Free Research) This whitepaper will discuss the various kinds of information technology requirements, their importance, the different requirement types, the concept of requirements engineering and the process for gathering requirements.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ITIL V3 and the PMBOK® - Distinct but Complementary by Global Knowledge
December 2008 - (Free Research) This white paper examines the IT Infrastructure Library Version 3® (ITIL V3®) and the Project Management Body of Knowledge (PMBOK).
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing SharePoint in an Enterprise Environment by Global Knowledge
October 2008 - (Free Research) Microsoft Office SharePoint Server 2007 and other SharePoint technologies are excellent tools for a modern, web-based office environment. This white paper gives pointers on managing them.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ITIL® v3: What It Is and Why You Should Care by Global Knowledge
October 2008 - (Free Research) This paper explains ITIL by describing its benefits, where it comes from, why you need to know about it, which types of IT organization can benefit from using it, and how to get started.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Monitoring Physical Threats in the Data Center by APC by Schneider Electric
February 2009 - (Free Research) This paper describes the class of threats, suggests approaches to deploying monitoring devices, and provides best practices in leveraging the collected data to reduce downtime.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Microsoft Software Assurance Benefits Overview by HP and Microsoft
June 2010 - (Free Research) Access valuable resources at each stage of the software lifecycle! Software Assurance offers a broad range of benefits in oneprogram, combining the latest Microsoft software with aroundthe-clock phone support, partner services, training and ITtools that can help your organization deploy, manage andmigrate Microsoft software.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Strategy Guide to Risk Mitigation for Midsize Businesses by Hewlett Packard Company and Intel
June 2010 - (Free Research) This strategy guide offers concrete risk mitigation techniques specifically designed for midsize organizations. Learn how to proactively manage physical and virtual systems and see the early signs of infrastructure trouble to avoid outages.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Strategy Guide to Risk Mitigation for Financial Services by Hewlett Packard Company and Intel
June 2010 - (Free Research) The payoff from investing in products and technology to improve your systems’ reliability and uptime can be substantial. By reducingdowntime and management costs, it will free up resources that can be invested in new services that will further strengthen customerrelationships and attract new customers as well.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Strategy Guide to Branch Office Consolidation for Midsize Businesses by Hewlett Packard Company and Intel
June 2010 - (Free Research) Using a consolidation project as an opportunity to upgrade technology as well as to standardize and improve IT practices can pay big dividends immediately and in years to come. This guide gives strategies to consolidate branch offices for midsize businesses.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Learning from BPM Leaders: Benefits, Prerequisites and the Impact of Successful BPM Initiatives by SAP America, Inc.
June 2009 - (Free Research) The experiences of BPM leaders have created, for CIOs just beginning the implementation process, a road map to success: improved business and IT communication, an overall refresh of roles and responsibilities and greater process flexibility - those that do BPM right reap the ultimate reward of business innovation: competitive advantage.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Increasing IT Efficiency by Mobilizing ITSM and ITIL Capabilities by BlackBerry
November 2007 - (Free Research) This Webcast reviews the best practices and business drivers for mobilizing ITSM applications.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Getting Personal with Business Continuity: Five Critical Success Factors in Overcoming Workforce Disruptions by IBM
October 2009 - (Free Research) This white paper addresses the critical factors you need to be aware of when dealing with workforce disruption, including threats like pandemics.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Examining Business Resiliency Management Best Practices by IBM
June 2010 - (Free Research) Today, organizations that aren’t able to respond to IT disruptions or rapid market changes can find themselves left behind. Read this paper and learn how  to effectively manage people, process, and technology within a business resilience strategy.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IBM Global CIO Study - Implications for IT Managers by IBM
December 2009 - (Free Research) Recognizing that successful IT innovation requires deep involvement with the business overall, CIOs increasingly help set business strategy, use IT to enable business flexibility, and help corporations meet enterprise-wide goals. Learn what this means to IT managers, operations managers, development managers, strategy and architecture leaders.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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