BIG-IP Local Traffic Manager by F5 Networks. The BIG-IP® Local Traffic Manager is an application delivery networking system that provides the most intelligent and adaptable solution to secure, optimize, and deliver applications, more... >> Discover more offerings from F5 Networks.
		Actuate Performancesoft Suite: Performance Management Solution by Actuate. Actuate’s combination of practical expertise, state of the art software and unparalleled customer support is unlike that of any other organization offering Performance Management more... >> Discover more offerings from Actuate.
		IP Phone 7900 by Cisco Systems, Inc.. The new suite of evolutionary Cisco Unified IP Phones, Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G, and 7942G models, have Advanced Media endpoints, which create an more... >> Discover more offerings from Cisco Systems, Inc..

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Customer Service (General) | Unified Communications / Voice & Data Convergence | Business Intelligence Solutions | Telephony/ CTI/ VOIP | Enterprise Resource Planning (ERP) | Technology ROI Tools | Telecom Auditing and Expense Management | Billing and Invoicing | Customer Relationship Management (CRM) | Data Center Management

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Shenzhen Telecom by Pitney Bowes Group 1 Software July 2008 - (Free Research) Pitney Bowes Group 1 Software customer communication management (CCM) solution allows Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Call for More Progressive Self-Service: How Flexible Online Billing Experiences Help Meet Rising Expectations in the Communications Sector by Pitney Bowes Group 1 Software July 2008 - (Free Research) This white paper reviews the five best practices that help global communications business meet and exceed customer expectations at every step of the way--including the critical online billing experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Telecom Expense Management Solutions by AnchorPoint August 2008 - (Free Research) Few enterprises have a detailed understanding of how much they are spending on telecom equipment and services. Learn how AnchorPoint offers a fully integrated applications software suite to manage current and planned communications environments. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Benefits of Carrier-Grade On-Device Network Management Systems in Telecommunications by Tail-f Systems November 2008 - (Free Research) Telecommunications industry personnel will find this paper useful for understanding the requirements for on-device network management systems in the context of the business and technical expectations of network operators that drive these requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dialogue by Exstream Software Exstream’s Dialogue is a fully integrated software solution that allows you to design, develop, maintain, and output fully personalized and consistent communications of all types.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Tableau Ensures Intelligent Capital Allocation for Wireless Telecom Infrastructure by Tableau Software February 2008 - (Free Research) Learn how FiberTower tapped into the power of Tableau’s software for visual analysis and web-based analytics to determine cell tower site selection. With Tableau’s capabilities the analysis team was able toefficiently investigate thousands of potential cell tower sites and make the best investment decisions. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Architectural Advantages of Enea OSE in Telecom Applications by Enea November 2008 - (Free Research) This paper discusses the OSE architecture and design philosophy, and how that benefits telecommunications oriented applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Adobe Solutions for eLearning: Transforming Customer Service in the Telecommunications Industry by Adobe Systems, Inc. November 2008 - (Free Research) Adobe eLearning solutions enable enterprises to deploy rapid, real-time training for CSRs while helping them correlate training effectiveness with business results. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ADERANT Expert by Aderant ADERANT Expert is the legal industry’s first truly integrated practice management system based on Microsoft .NET technologies, providing law firms with comprehensive functionality for financial management, business intelligence, matter management, and practice automation.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Triple threat or trip to success? by Alcatel-Lucent October 2008 - (Free Research) This podcast examines the status of triple-play services among telecommunications service providers and what needs to happen to increase revenue. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

HEALTHsuite® - Claims Processing Software by RAM Technologies, Inc. HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Data Center Waterless Fire Suppression System – Asset Protection by Peripheral Manufacturing. Inc. Aero-K® - Waterless,Fast, Safe and Reliable potassium based aerosol Fire Suppression Systems that extinguishes fire in seconds, is environmentally friendly and protects electronic equipment, media and personnel.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Motorola Authorized Channel Partner Program: Wireless Broadband Solutions by Motorola, Inc. August 2008 - (Free Research) Motorola is introducing the Wireless Broadband Channel Partner Program, a plan that offers the successful ingredients for greater profits and true customer loyalty for your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

TrenStarAM Asset Visibility, Management and Tracking by TrenStar (E-mail this company) TrenStarAM is web-based reporting software that provides greater asset visibility, allowing resources to be managed more efficiently. TrenStarAM delivers a powerful asset management solution which enables you to focus on your business, rather than the whereabouts of your assets. TrenStarAM allows you to track and manage your critical assets.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

IBM System Storage DS Family-Telecommunications by IBM September 2008 - (Free Research) In this whitepaper learn how the IBMSystem Storage DS Family is designed to help businesses optimize storage infrastructure, leverage information, mitigate risk and enable business flexibility. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Business Case for Enterprise VoIP by Intel Corporation January 2008 - (Free Research) This white paper reviews a recent study which integrated voice over Internet protocol (VoIP) into the production enterprise environment, giving employees an opportunity to experience benefits VoIP and unified messaging bring to the workplace. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tableau and Intelligent Capital Allocation for Wireless Telecom Infrastructure by Tableau Software August 2008 - (Free Research) In this case study learn how FiberTower Corporation used Tableau's "visual analysis" to find and implement an application that simplified the analysis of optimal capital investments. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Configuration Management Simplified for the Telecommunications Industry by Tail-f Systems August 2008 - (Free Research) This paper shows how NETCONF and YANG can be employed to make next-generation configuration management systems considerably simpler, more understandable, and more robust than current systems being used in the Telecommunications industry. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

TransPromo Opportunities in a Digital World: Electronic Adaptations in an Era of Mobile Communications and Distracted Customers by Pitney Bowes Group 1 Software September 2008 - (Free Research) This whitepaper traces the evolution of E-Transpromo, demonstrating the increasingly important role across new media. It explores self-service web portals, online banking and bill consolidators, cell phone bill pay, and secure transaction email. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Video conferencing and collaboration: Capitalizing on the opportunity by SearchUnifiedCommunications.com September 2008 - (Free Research) In this videocast, expert Melanie Turek explains further why video conferencing is enjoying a surge of popularity, how telepresence is affecting the market, and what other communications applications can be integrated into a video conferencing system. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

How to Choose a Fire Suppression System for Your Server Room, Data Center or NOC by Peripheral Manufacturing. Inc. June 2008 - (Free Research) Fire suppression system solutions for most size rooms and enclosures has shown many firms the benefits of utilizing newer technology when protecting valuable assets. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Achieve Visual Collaboration with Telepresence for Life-Like Meeting Experiences by TANDBERG November 2008 - (Free Research) The T3 is visual collaboration taken to an entirely new level, thousands of details work together to provide a natural forum to speed decision making and make sure everyone is on the same page. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Is a Data Warehouse the Only Option for Business Intelligence?: Seven Styles of Data Integration by Information Builders June 2008 - (Free Research) This paper describes data warehouses along with many other options for placing relevant, timely information in the hands of business users. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CMiC Enterprise - ERP For Construction and Engineering by CMiC CMiC Enterprise’s exceptional integration capability provides a robust end-to-end platform that delivers additional flexibility, giving your construction or engineering company multi-channel access across your organization.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Analyst Paper: Preparing for Convergence: Network and IT Come Together by Alcatel-Lucent August 2008 - (Free Research) This white paper discusses the convergence of IT and networking in the telecommunications industry. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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