M1 by B & G™ ERP Program Aids Growth of UK Sophisticated Electronics Manufacturer - Fozmula Ltd by Bowen & Groves. Fozmula's range of hydrostatic and tank contents gauges, partly gave rise to the decision to introduce a new system owing to the lack of a manufacturing module within more... >> Discover more offerings from Bowen & Groves.
		Epicor Vantage: Comprehensive ERP Software for Mid-market Manufacturers by Epicor Software Corporation. Vantage is designed to meet the needs of make-to-order and mixed-mode manufacturers. It is delivered ‘out-of-the-box’ with built-in workflow processes that enable manufacturers more... >> Discover more offerings from Epicor Software Corporation.
		Actuate Performancesoft Suite: Performance Management Solution by Actuate. Actuate’s combination of practical expertise, state of the art software and unparalleled customer support is unlike that of any other organization offering Performance Management more... >> Discover more offerings from Actuate.

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Best Practices for Home Agents by Avaya Inc. June 2008 - (Free Research) Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Implementing Highly Available Data Protection with Veritas NetBackup by Symantec Corporation February 2008 - (Free Research) This paper looks at the components of a data protection system based on NetBackup and outlines a number of different configurations and solutions aimed at both reducing the risk of failure within a particular site and recovering from the loss of the site. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Global Best Practices in Email Security, Privacy and Compliance by Proofpoint, Inc. August 2008 - (Free Research) A new generation of email security solutions is needed to meet the challenges of growing message traffic, rapidly-evolving security threats and increasingly complex data protection and privacy regulations. This paper examines such a solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CONFIGURATION SOLUTIONS -- Providing Enterprise Wide Pricing, Product & Process Configuration Systems for Mass Customization, "To-Order" Industries, with Full ERP Integration. by Configuration Solutions April 2008 - (Free Research) As enterprises move toward Mass Customization and JIT replenishment in Focused Factories, they want to simplify their ERP infrastructures. An Industrial Strength, Best of Breed integrated Product Configurator can eliminate the need for host sup... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc. January 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Call for More Progressive Self–Service: How Flexible Online Billing Experiences Help Meet Rising Expectations in the Communications Sector by Pitney Bowes Group 1 Software July 2008 - (Free Research) This white paper reviews the five best practices that help global communications business meet and exceed customer expectations at every step of the way--including the critical online billing experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services by Citrix Online - GotoAssist July 2008 - (Free Research) View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Ventana Research: Business Intelligence for Operational Performance by Actuate December 2008 - (Free Research) Read this leading analyst study to gain insight on business intelligence for operational performance that highlights best practices for IT departments and line-of-business (LOB) managers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Deploying Exchange 2007-Have You Got It Right? by Intermedia March 2008 - (Free Research) Organizations are dependent on email. As this dependency grows, the cost of failure-due to outages, virus attacks, malicious activity or other problems increases. Read this IT Briefing to if you are considering an upgrade to Exchange 2007. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Erasing storage pain points in virtualization by NetApp December 2008 - (Free Research) This Q&A videocast from VMworld 2008 offers proven best practices to address the storage and network administration challenges that accompany a virtualization implementation. Learn about common problems and policies that can solve them. (VIDEO) VIEW ABSTRACT | GO TO

Best Practices in Contract Management: How to Shrink Your Sales Cycle through Smart Contract Management by SpringCM April 2008 - (Free Research) This white paper discusses the seven best practices in contract management. It's time for you to think about how to manage your contracts more effectively, close more deals, and get more cash. Learn how in this paper. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Exchange 2007 by Quest Software April 2008 - (Free Research) An Exchange migration is one of the most complex, labor-intensive projects an organization can undertake. However, with the proper planning and execution, you can successfully migrate and minimize the impact on your users and your help ... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

e-Book: Five Best Practices for Improving Customer Service through Community-Based Collaboration by InQuira Inc October 2008 - (Free Research) This e-book offers insights that can help companies embrace social media, harvest knowledge from the conversations in user communities, and apply that knowledge to deliver better customer service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Automating SAP® Order-to-Cash by Winshuttle, Inc. December 2008 - (Free Research) This white paper describes how SAP® Business Suite customers can use Winshuttle software to automate the Order-to-Cash business process through the user-enabled loading of Excel data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Remote Support and Services by Citrix Online - GotoAssist July 2008 - (Free Research) After evaluating a number of free and fee-based services, PlumChoice's team selected the Citrix® GoToAssist Web-based support service. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Institutional Identity Theft: How the Identity Theft of Your Customers Leads to the Erosion of Your Company's Profits and Good Name by Perimeter eSecurity December 2008 - (Free Research) Read this whitepaper for a look at the real losses sustained by organizations whose customers experience identity theft and best policies, procedures, and solutions to reduce your organizations risk. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

eGuide - Building and Managing the Multimedia Network by Polycom, Inc. December 2008 - (Free Research) This Expert Guide will help readers lay the groundwork for the next great wave of application adoption. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

Email management suite by Iron Mountain Digital June 2008 - (Free Research) Email management solutions are designed to simplify your email management complexities. In this brief Videocast, legendary British comic, John Cleese, explains why you should want a total email management suite. (VIDEO) VIEW ABSTRACT | GO TO

Bowen & Groves Wins ContactCenterWorld.com 2008 Members' Choice Award by Bowen & Groves July 2008 - (Free Research) Bowen & Groves was voted Best in Class Winner for 6 years running and recognize industry solution providers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why You Need Email Encryption: Use Case Scenarios by Proofpoint, Inc. July 2008 - (Free Research) DSS, GLBA, HIPAA, OMB, PCI, PIIG... just a few of the standards and regulations that place additional constraints on how data is stored, processed, and transmitted. Adopting best practices to protect the sensitive or private... (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Great Email Security Debate: Appliances, Saas, or Virtual? by Proofpoint, Inc. July 2008 - (Free Research) Hardware appliances. Software. Software as a Service (SaaS). Virtual appliances. The variety of deployment options for the latest solutions for email security and data loss prevention seems endless... So where do you start when you're trying to eva... (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Extraordinary Customer Service by Avaya Inc. June 2008 - (Free Research) Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Is Your Network Ready? - Meeting the Challenges of Today's New Communications Environment by Alcatel-Lucent August 2008 - (Free Research) Demand for new, blended services by consumers and enterprise customers is driving service providers to deploy next generation, IP-based networks. This paper examines the steps you'll need to follow to ensure success in completing network transformatio (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building the Business Case for Host Intrusion Defense by Third Brigade June 2008 - (Free Research) This white paper helps organizations create the business case for a host intrusion defense system, it also defines the different categories or types of benefits and explains how host intrusion defense impacts these areas. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Boosting Online Commerce Profitability by Akamai Technologies March 2008 - (Free Research) To thrive in today's increasingly crowded world of Internet retailing, businesses that conduct commerce online must continually innovate to engage and enthrall their customers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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