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Customer Information Quality Protection and Assessment by Datanomic
A Customer Information Quality Assessment (C-IQA) provides a systematic review of your customer data, reporting on key information quality metrics to help you understand how effectively you are able to manage your customers.
6 Key Metrics for Measuring Lean Success by Infor
September 2008 - (Free Research) This webcast by IndustryWeek discusses the key metrics your company can use to help ensure you accomplish you lean goals. It brings together members of the manufacturing community to discuss strategic and operational initiatives.
Justifying Your Technology Investments Through ROI by KnowledgeStorm Webinars
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April 2004 - (Free Research) As budgets stay tight and finance professionals become more involved in technology buying decisions, be better prepared to defend your business case through the use of financial metrics and Return on Investment (ROI) calculators.
How to Calculate the ROI of Remote Support by Citrix Online - GotoAssist
July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.
Quest MessageStats™ by Quest Software
Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures.
Populating a Data Quality Scorecard with Relevant Metrics by DataFlux Corporation
June 2008 - (Free Research) Too often, data governance teams rely on existing measurements as the metrics used to populate a data quality scorecard. But without a defined understanding of the relationship between specific measurement scores and the business's success criteria..
The ROI of Data Governance: A Revenue Generation Perspective by DataFlux Corporation
June 2008 - (Free Research) Read this whitepaper to learn more about data governance, and when it is appropriate to measure data efforts with ROI or other metrics. Learn about an ROI calculator of data governance and how to test assumptions about data.
Building a Business Case for BPM -- a Fast Path to Real Results by Metastorm
February 2008 - (Free Research) This white paper is designed to provide a repeatable framework for developing a business case for new or continued justification of BPM projects -- with the objective being to help accelerate the startup time.
Splunk > The IT Search Engine for Logs, Config, scripts, code and more. by Splunk
October 2008 - (Free Research) Splunk is IT Search. Search, navigate, alert and report on all your IT data in real time: logs, configurations, messages, traps and alerts, script, code, metrics and more. If a machine can generate it, Splunk can eat it.
Improving Operations with Reports, Plans and Metrics by Cognos, an IBM Company
August 2008 - (Free Research) This white paper details the critical roles IT plays in providing Operations with timely information in areas such as quality management, supply chain, and cost control.
Effective Disaster Recovery Planning by F5 Networks
September 2008 - (Free Research) This paper addresses the increased performance needs of a disaster recovery plan, and the common barriers to achieving success. It also addresses the performance gains that can be achieved by using an F5 WANJet application acceleration solution.
Application Delivery Controller Performance Report by F5 Networks
September 2008 - (Free Research) This report documents the performance of the top Application Delivery Controllers offered by F5 Networks, Cisco Systems, and Citrix Netscaler. Through the development and implementation of robust and reproducible testing methods, F5 demonst...
Case Study: Children's Memorial Hospital by ABS Associates, Inc.
July 2008 - (Free Research) In this case study Children's Memorial Hospital engaged ABS to provide consulting services. Learn how ABS optimized the hospital's help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.
Managing Risk in Outsourced Manufacturing by E2open
December 2008 - (Free Research) This white paper looks at some of the management risks and challenges associated with outsourced manufacturing strategies and summarizes the proven ways used by companies that have successfully resolved or mitigated these risks.
Splunk for Windows by Splunk
October 2008 - (Free Research) Splunk for Windows, an application built on the Splunk IT Search platform, indexes all the data generated by Windows desktops, servers and applications including event logs, registry keys, performance metrics and application logs.
Manufacturing 2008 North America by Infor
November 2008 - (Free Research) The Manufacturing 2008 Executive Summary provides a concise view of North American manufacturing production metrics and best practices to help manufacturers benchmark their operations and better understand how to improve.
How To Increase Value and Reduce Risk with Outsourcing Strategies by Ounce Labs
December 2008 - (Free Research) This report examines outsourcing practices from 200 of the largest organisations in the UK and the US and provides pointers as to how the most experienced outsourcers are putting in place effective processes to drive the risk out of outsourcing.
Protecting Stored Data Part II by SearchDisasterRecovery.com
November 2008 - (Free Research) This videocast provides the latest information on data protection technologies and provides best practices for applying appropriate protection services to data assets.
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