Customer Support Solution by Extraview Corporation. As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer more... >> Discover more offerings from Extraview Corporation.
		CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America Inc.
		Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..

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Call Center Management | Data Security | Customer Service (General) | Customer Relationship Management (CRM) | Data Center Management | Network Security | Security Policies | Contact Center Management | Help Desk and Call Management | Firewalls

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Layer 7 Inspection: The Next Generation Firewall by Info-Tech Research October 12, 2004 - (Paid) Protecting your network from malicious activity is not a trivial task, and today's firewalls only go so far. Read this white paper to become better informed about the methods for performing in-depth inspection of network traffic, and how it can protect you from hackers. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience by Avaya Inc. July 2008 - (Free Research) This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book: Capitalizing on Unified Communications in the Call Center by CosmoCom, Inc. November 2008 - (Free Research) In this E-book, find out how unified communications (UC) is altering the call center technology landscape and how some organizations have successfully adopted UC to extend the call center into the enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Layered Security Strategy for Preventing Data Leakage, Theft and Insider Abuse by Tizor October 2008 - (Free Research) This white paper outlines the challenges of securing data across three key layers of the IT infrastructure-the perimeter, the endpoint and the data center (core data servers). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Endpoint Security: Single agent security delivering total protection by Check Point Software Technologies Ltd. September 2008 - (Free Research) The most vulnerable node in the enterprise network to threats and attacks is the endpoint. This paper examines how an integrated Endpoint Security solution with multiple security layers delivers the highest level of protection at the lowest TCO. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tearing Down the Fortress to Better Protect the Enterprise by Blue Coat October 2008 - (Free Research) Check out this webcast and learn about the 5 key layers of malware defense that can provide multi-layered protection for your company. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Accelerating Enterprise Data Governance - Part 2: A Methodology for Building "Accelerator" Data Services by DataFlux Corporation July 2008 - (Free Research) This paper focuses on the last of the three key Enterprise Data Governance foundational elements – the set of data governance services that execute on the data management platform to explore, analyse, improve and monitor data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BIG-IP Web Application Security Manager by F5 Networks The BIG-IP Application Security Manager delivers the industry’s foremost comprehensive application delivery security solution with the option to deliver both application delivery and security together. The ASM provides application layer protection from targeted and generalized application attacks to ensure that applications are always available.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

The Impact of Messaging and Web Threats: An Osterman Research Report by Sunbelt Software March 2008 - (Free Research) Messaging, internal and Web-based threats are increasing in number and severity. The risks to organizations large and small are real problems that users and their employers face if they do not establish adequate defenses against this growing variety of threats. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Still Struggling to Reduce Call Center Costs without Losing Customers? by SAP America Inc February 2008 - (Free Research) Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IFS Applications - Supply Chain Management by IFS Increase your margins by controlling your costs and turn your strategy into reality. Our supply chain management software will enable you to master the three key disciplines of cost, availability and quality.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company) March 2008 - (Free Research) IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Integrating Unified Communications into Business Applications to Improve Customer Service by IBM September 2008 - (Free Research) Achieving "customer intimacy" is the fundamental basis of solid business strategy. In this videocast, Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Hot Spots: The Inevitability of Tape Encryption by Storage Magazine September 2008 - (Free Research) You can't duck it any longer; it's time to encrypt your backup tapes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Deliver Application-level Security at Data Center Performance Levels by Check Point Software Technologies Ltd. September 2008 - (Free Research) The shift from network-layer attacks to dynamically changing application-layer threats has dramatically increased security needs. This paper examines appliances, and Check Point’s solution, Power-1, that can guarantee performance yet maintain a high level of security. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc. October 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Augmenting the Value of ERP with an Operations Execution System by Apriso® Corporation (E-mail this company) September 2007 - (Free Research) This white paper reviews the history behind ERP deployments, how the needs of an ERP system have evolved and why today’s business requirements necessitate direct, real time integration between corporate planning applications and the shop floor, across manufacturing operations – including production, quality and the supply chain network. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

NI TestStand: Ready-To-Run Test Management Environment by National Instruments NI TestStand is a ready-to-run test management environment and framework designed to simplify the automation of your test and validation systems. NI TestStand is used to develop, manage and execute test sequences.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Transport Layer Security Solves $100 Billion Dollar Riddle by Fast Lane April 2008 - (Free Research) This paper allows you to gain a better understanding of what is actually occurring when you “use SSL,” which much more likely than not, isn’t really SSL at all but is, rather, Transport Layer Security. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Multilayer Security: Enabling a Sustainable Alternative to Paper-Based Customer Communications by VeriSign, Inc November 2008 - (Free Research) A multilayer security approach delivers the end-to-end solution needed to comprehensively target various security issues. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc February 2008 - (Free Research) Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable growth. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Foundation of High-Value Business Intelligence: A Description of the WebFOCUS 7.1 Architecture by Information Builders June 2008 - (Free Research) Good architecture for information systems is as important as good engineering is for automobiles and with good architecture, applications can be scaled up with less hardware. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

8 Steps to Data Security Compliance by Symantec Corporation September 2008 - (Free Research) This report outlines specific steps that should be taken to evaluate and strengthen your data security processes, policies, and technology systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtual Call Center - Five Simple Strategies to Make Your Support Center Callers Smile by Angel.com October 2008 - (Free Research) This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support lines. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Endpoint Security Strategies Part II by Lumension Security August 2008 - (Free Research) This whitepaper will explore strategies for protecting data at its point of use -- the endpoint. It will also explain why incorporating endpoint data protection into a multi-layer security strategy gives protection against data loss and misuse. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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