M1 by B & G™ ERP program aids growth Of UK sophisticated electronics Manufacturer – Fozmula Ltd by Bowen & Groves. Fozmula’s range of hydrostatic and tank contents gauges, partly gave rise to the decision to introduce a new system owing to the lack of a manufacturing module within their more... >> Discover more offerings from Bowen & Groves.
		Epicor Vantage: Comprehensive ERP Software for Mid-market Manufacturers by Epicor Software Corporation. Vantage is designed to meet the needs of make-to-order and mixed-mode manufacturers. It is delivered ‘out-of-the-box’ with built-in workflow processes that enable manufacturers more... >> Discover more offerings from Epicor Software Corporation.
		InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing IBM's more... >> Discover more offerings from IBM.

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Enterprise Resource Planning (ERP) | Business Process Management (BPM) | Business Intelligence Solutions | Customer Service (General) | Virtualization | Call Center Management | Customer Relationship Management (CRM) | Telephony/ CTI/ VOIP | Help Desk and Call Management | Enterprise Systems Management

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IFS Applications - Supply Chain Management by IFS Increase your margins by controlling your costs and turn your strategy into reality. Our supply chain management software will enable you to master the three key disciplines of cost, availability and quality.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Call Center Management: Planning, Scheduling, Historical and Real Time Statistics by DeskFlex August 2008 - (Free Research) This paper examines how Call Centers in a number of industries have been able to significantly improve agent performance while reducing cost by using Agent Power Planning and Scheduling from Desk flex. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

GFI FAXmaker by GFI Software Ltd. GFI FAXmaker is the leading enterprise quality fax server when it comes to reliability, ease of use and administration, and price.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

HEALTHsuite® - Claims Processing Software by RAM Technologies, Inc. HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Password Management Survey by RoboForm Enterprise September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Avaya Unified Communications Can Reduce Cell Phone Expenses by Avaya Inc. July 2008 - (Free Research) By converging real-time, near-real-time, and non-real-time business communication applications, Avaya Intelligent Communications can dramatically reduce cell phone expenses, taking Unified Communications to the next level. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

eGuide: Virtualization Management - Best Practices, Market Trends by HP, Citrix, and Intel September 2008 - (Free Research) As enterprises embrace virtualization, IT sees a need for better management tools for this new technology. In this E-Guide from SearchServerVirtualization.com learn about monitoring physical and virtual environments and other issues concerning IT. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

8x8, Inc Hits Performance Targets with Dolphin Expresssuch by Dolphin Interconnect Solutions October 2008 - (Free Research) With the continued growth of VoIP, 8x8 needed to upgrade the performance and capacity of their subscriber call flow in order to meet their current and future needs. This case study explains how they did it. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

DEMO: Desktop Authority Password Self-Service Version 4.1.1 by ScriptLogic Corporation September 2008 - (Free Research) Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls. (DEMO) VIEW ABSTRACT | GO TO DEMO

Four Steps to Successfully Transition From Network Systems Management Suites by CITTIO October 2008 - (Free Research) Whether your motivation to replace your legacy mega-suite is strategic, financial or purely operational, look no further. Use the set of proven and actionable best practices documented in this white paper to successfully transition from a mega-suite deployment. Read on and join the growing list of companies who've retired their mega-suite. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Consulting Methodologies -- Disaster Recovery Planning by Info-Tech Research September 2003 - (Paid) A serious security breach or a threat to business continuity can lead not only to critical business damage and loss, but can also undermine the credibility of your IT department. Understand your current state, mitigate your risks, and plan for recovery. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Consulting Methodologies -- IT Infrastructure by Info-Tech Research July 2004 - (Paid) With limited amounts of money, time and people, IT managers are expected to deliver services to an increasingly complex business environment. This methodology traces the process of building an optimal IT infrastructure. Review current state, determine the ideal, and design an action plan. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Buying Update: Storage Managers' Purchasing Plans by Storage Magazine September 2008 - (Free Research) The fall 2007 edition of Storage magazine's exclusive Purchasing Intentions survey reveals some subtle changes in storage managers' buying plans as new technologies gain greater consideration. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Still Struggling to Reduce Call Center Costs without Losing Customers? by SAP America Inc February 2008 - (Free Research) Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

John C Lincoln Health Network Keeps Its Organization Fit and Secure with Lumension Security by Lumension Security October 2008 - (Free Research) View this video to hear Rob Israel, CIO of John C. Lincoln Health Network, discuss why he chose Lumension's all in one solution to solve his problems, take control of his network and understand what vulnerabilities are coming down from the network. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Green IT Best Practices: A User Testimonial Calculate and report on carbon emissions with confidence by IBM October 2008 - (Free Research) This webcast tells how IBM customer, C-Lock, uses IBM Software and the IBM Business Process Accelerator to automate manual processes and develop a real-time greenhouse gas meter called "GreenCert". (WEBCAST) GO TO WEBCAST

Grow Larger or Fall Behind: What Mid-Market Manufacturers Must Do to Compete in Today's Global Economy by EnteGreat September 2008 - (Free Research) Establishing enterprise information flows is paramount, but it is a daunting task that is much more complicated than shipping parts or finished goods around the world. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dispatch Direct: Service Call Dispatching by Dispatch Direct Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ShopVue - Time and Attendance for Manufacturing by Casco Development, Inc. Employees easily record attendance on devices like: entry-way terminals, bar-code scanners, desktop computers via web browser or other devices. All information is instantly validated and can be exported to your payroll service. This module also supports incentive based/piece-rate pay environments, as well as self-service and overtime management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

E-Book: Capitalizing on Unified Communications in the Call Center by CosmoCom, Inc. November 2008 - (Free Research) In this E-book, find out how unified communications (UC) is altering the call center technology landscape and how some organizations have successfully adopted UC to extend the call center into the enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Bowen & Groves Honored in Fifth Annual International Business Awards(SM) by Bowen & Groves July 2008 - (Free Research) Bowen & Groves the developer of M1 by B&G™ a leading Manufacturing ERP System has earned a Certificate of Finalist Recognition for Best Support Organization and Best Product Development Department in the 2008 International Business Awards. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Akamai Services for the High Tech Industry by Akamai Technologies (E-mail this company) Akamai solutions for high tech companies provide a high-quality user experience that improves the success of your online activities. Whether your goal is to increase downloading of electronic software or to drive greater adoption of your B2B portal, Akamai can deliver to your customers faster software and page download times across the globe.  (SERVICE) GO TO DETAILED REPORT

Rethinking BI: Understanding the benefits of operational business intelligence by Pitney Bowes Group 1 Software August 2008 - (Free Research) In this 20-minute podcast, appropriate for IT and business professionals, listeners will get a complete introduction to operational BI benefits and related technology concepts. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

ShopVue - Shop Floor Execution (SFX) by Casco Development, Inc. Three applications combined around a core of Shop Floor Data Collection - Labor Management, Machine Tracking (OEE) and Paperless Dispatch -creates a new category called Shop Floor Execution(SFX).It is a subset of “Collaborative Manufacturing Execution”.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Performance Attribution: A Powerful Tool for Identifying the Sources of Investment Performance by Advent Software, Inc August 2008 - (Free Research) This whitepaper provides an overview of what performance attribution is and how it works. It also analyzes two of the most commonly used attribution models in their approach and in the results they yield. (WHITE PAPER) GO TO WHITE PAPER

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