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Fundamentals of a Well-Built SAN by Hewlett Packard Company and Intel August 12, 2009 - (Free Research) The purpose of this white paper is to describe the benefits of a clustered architecture in comparison with traditional controller-based architectures, and to discuss the technology that makes HP LeftHand SANs better by design. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Xiotech Emprise 5000 and Citrix XenServer 5.5.0 by Xiotech Corporation June 03, 2010 - (Free Research) Xiotech's Emprise 5000 system is a revolutionary concept in data storage. It is built on patented Intelligent Storage Element (ISE) technology and provides a perfectly balanced building block of performance, reliability, and scalability that delivers the lowest total cost of ownership of any SAN or SAN-like storage system on the market. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Beyond the Everyday Data Explosion: Panasas Offers Solutions at the Forefront of HPC Data Management by Panasas, Inc. July 20, 2010 - (Free Research) The explosion in data management requirements tends to be even greater and more complicated for high performance computing (HPC) applications. The white paper examines Panasas, a company designing storage solutions specifically for HPC data management, building on its ongoing development of the PanFS file system and storage operating system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry February 25, 2009 - (Free Research) Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Analysis: High-Performance Application-centric Storage For Virtualization and Consolidation by Xiotech Corporation March 01, 2010 - (Free Research) The Xiotech Emprise 5000 storage device and its foundation component, the Xiotech Intelligent Storage Element (ISE), are designed to redefine the construct of a storage foundation building block. The idea is to provide a storage target that delivers application-specific requirements, such as I/O operations per second (IOPS). Read more! (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Turning Customer Interaction into Profitable Relationships: Reaping the benefits of unified customer communication management (CCM) by Pitney Bowes Business Insight July 06, 2010 - (Free Research) Effective customer communication boosts customer loyalty, ensures compliance, and helps control a range of costs. However, most organisations take a fragmented approach to managing enterprise customer communications. Quocirca’s report examines how a CCM strategy can transform the impact of customer communications at every customer touch point. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Fox Chase Cancer Center Speeds Data Backup and Recovery with IBM ProtecTIER Deduplication Solutions by IBM October 19, 2009 - (Free Research) One of the greatest challenges for Fox Chase has been to keep pace with the backup requirements imposed by ever-growing amounts of data. Read this case study to learn how Fox Chase implemented a storage solution that significantly reduced backup times and improved the data reduction ratio. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

3PAR Storage Technologies for VMware Server Virtualization by 3PAR February 11, 2010 - (Free Research) When deployed together, highly virtualized storage from 3PAR and server virtualization from VMware deliver a compelling utility computing solution. This combination boosts VMware ROI by allowing you to build a highly scalable virtual datacenter that serves more applications with fewer hardware resources and less management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Security Whitepaper: Google Apps Messaging and Collaboration Products by Google Apps July 06, 2010 - (Free Research) Google Apps provide familiar, easy to use products and services for business settings. These services enable customers to access their data virtually anytime and anywhere from Internet-capable devices. This computing environment is called "the cloud." Read this white paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sustainable IT virtualization helps Earth Rangers accommodate 100 percent growth while saving 90 percent on data center space and 85 percent on energy costs by Dell and VMware March 01, 2009 - (Free Research) When it was time to refresh the headquarters' IT infrastructure, the Earth Rangers IT group knew that any new computer systems had to meet their own high environmental standards. In this case study, you'll learn why they decided to create a virtualized server infrastructure using solutions from Dell and VMware and the benefits achieved. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Five Key Questions for Assessing Backup and Recovery Solutions by i365, A Seagate Company February 04, 2010 - (Free Research) When you lose data, the only thing that really counts is your ability to restore your systems and data in a timely manner. What level of confidence do you have in your current solution? (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtual Data Center E-Zine - Volume 23: Backup Strategies for Virtual Servers by SearchDataCenter June 01, 2010 - (Free Research) With the number of virtual machines increasing in the data center, backing up servers today has become much more than just copying data files. Take a look at how virtualization technologies have changed traditional backup strategies and examine some of the approaches that protect against issues like accidental file loss and server crashes. (EZINE) VIEW ABSTRACT | GO TO

Keynote: The Future of Ajax: The Browser Reinvented by The Ajax Experience January 11, 2010 - (Free Research) The co-founders of Ajaxian.com discuss new browser technologies on the horizon (and in most cases, largely already here) that will power the future of Ajax applications and disrupt today's applications. (VIDEO) VIEW ABSTRACT | GO TO

BPM Taxonomy Whitepaper - Dan Woods - Sponsored by SAP and Accenture by SAP America, Inc. March 01, 2009 - (Free Research) This paper provides a survey of the practices and technology related to business process management (BPM). Basic concepts are explained, the transformational effect on the enterprise is examined, and the value that BPM can create is analyzed. The paper then presents a survey of the vast array of technology that is related to BPM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dell EqualLogic TCO Analysis: The Economics of EqualLogic Virtualized iSCSI Storage by Dell, Inc. December 01, 2009 - (Free Research) This ESG Lab report examines the economic excellence of highly scalable EqualLogic iSCSI storage solutions compared to traditional direct attached storage (DAS), Fibre Channel storage area network (FC SAN), and multi-protocol solutions (defined as systems that provide FC, iSCSI, and NAS connectivity). (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Introduction to Requirements - The Critical Details That Make or Break a Project by Global Knowledge December 2008 - (Free Research) This whitepaper will discuss the various kinds of information technology requirements, their importance, the different requirement types, the concept of requirements engineering and the process for gathering requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Center Projects: System Planning by APC by Schneider Electric February 2009 - (Free Research) The planning sequence described in this paper covers the design of the data center's physical infrastructure layer, whose job it is to house, power, cool, and protect the data center's computing and network functions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book: The Next Revolution: Cloud Computing - Top reasons why more and more companies are turning to cloud-based call center software to improve their bottom line by inContact May 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. (EBOOK) VIEW ABSTRACT | GO TO

Create a Smarter Storage Strategy by F5 Networks September 2009 - (Free Research) This whitepaper explains how building a smarter storage infrastructure based on the business value of data can enable you to address your data storage requirements efficiently and at the lowest cost. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How the Small Get Mighty: Manufacturing ERP Is Essential but Not Just Any ERP Will Do by IQMS December 2008 - (Free Research) As many SMMs are realizing, ERP is essential, although not just any ERP system will do, with the right ERP system in place, SMMs can get mighty and thrive in the face of bigger competition. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Weighing your Call Center Hosting Options by inContact May 2010 - (Free Research) Richard Snow, a contact center technology expert offers advice on evaluating hosted contact center technology, including evaluation criteria and tips for what to include in SLAs and RFPs. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

The Business Value of Whole Call Analytics by Raytheon BBN Technologies July 2010 - (Free Research) To maximize customer satisfaction and reduce costs, leading edge companies are using whole call analytics to examine voice interactions holistically. The result is new visibility of previously hidden improvement opportunities. Continue reading to learn how your company can reduce costs and improve customer satisfaction with whole call analytics. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco IP Phone Features by Global Knowledge February 2009 - (Free Research) This paper explains various features (Softkeys) available to the phone while in a call state. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

More for Less:  The Advantages of a Cloud Based Call Center by Contactual, Inc. March 2010 - (Free Research) This webcast discusses how on-premises call centers are outdated and inhibit the delivery of first-rate customer experience. Tune in and learn how your company can improve and simplify contact center operations while dramatically lowering costs via the Software as a Service (SaaS) model. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Mobilizing the Service Call Offers Ricoh Numerous Business Advantages by BlackBerry December 2009 - (Free Research) Ricoh Americas Corporation (Ricoh), a provider of document solutions, wanted a solution to automate service calls handled by field service technicians. They decided to create an application for the BlackBerry® solution that would improve call efficiency and give technicians more control over the tasks performed during their day. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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