Customer Support Solution by Extraview Corporation. As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer more... >> Discover more offerings from Extraview Corporation.
		Foglight - Application Management to Unify IT and the Business by Quest Software. Your applications are the lifeblood of the service that IT delivers to end users and the business. Foglight, correlates application performance data and events from the entire more... >> Discover more offerings from Quest Software.
		Research Listing: Moving beyond the Spreadsheet: Unlocking the Latest Technologies to Drive Performance-Based Management by Actuate. Read this whitepaper to explore how a comprehensive performance management solution brings together the individual threads of organizations to form a complete picture without more... >> Discover more offerings from Actuate.

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Virtualization | Storage Management | Backup Systems and Services | Disk-based Backup & Storage/ RAID | Customer Service (General) | Call Center Management | Availability, Performance and Problem Management | Storage Area Network (SAN)/ Network Attached Storage (NAS) | Disaster Recovery | WAN/ LAN Solutions

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StatCom's Patient Flow Logistics and Tracking Software by StatCom StatCom’s patient flow logistics and tracking software was developed specifically to improve hospital-wide communications, patient throughput and capacity management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

8x8, Inc Hits Performance Targets with Dolphin Expresssuch by Dolphin Interconnect Solutions October 2008 - (Free Research) With the continued growth of VoIP, 8x8 needed to upgrade the performance and capacity of their subscriber call flow in order to meet their current and future needs. This case study explains how they did it. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

National Healthcare Executives 2008 Survey Finds Hospitals Are Transitioning from Manual Patient Flow Methods to Advanced Patient Flow Logistics Systems by StatCom May 2008 - (Free Research) StatCom's 2007 National Survey on Patient Throughput & Capacity Challenges captures the opinions of U.S. healthcare execs regarding patient flow throughput, bed occupancy & length of stay. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Quest MessageStats™ by Quest Software Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Editorial: Welcome to Archiving Hell by Storage Magazine September 2008 - (Free Research) So you have an email archiving system in place and the archived missives and related attachments are safely tucked away on a content-addressed storage (CAS) or similarly secure storage system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Revolutionizing Call Data Record Management at Verizon - Webinar by Vertica Systems November 2008 - (Free Research) In this webcast Vertica Database offers a better way to give more people faster access to CDR data so that they can analyze it in more ways. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Driving down Costs While Increasing Efficiency of Fax Communications by Premiere Global Services October 2008 - (Free Research) This document illustrates how outsourcing fax communications allows you to decrease operational costs, scale capacity up and down, meet compliance and security requirements, and reduce vendors. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Does Your IT Help Desk Measure Up? by Citrix Online - GotoAssist July 2008 - (Free Research) Effective and efficient IT operations are the "table stakes" for IT-business groups' relationships -- they're taken for granted by user groups but are glaring when absent. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Transparent Data Reduction - Addressing Bandwidth Limitations by F5 Networks September 2008 - (Free Research) F5 WANJet Transparent Data Reduction is a solution that delivers LAN-like application performance over the WAN, accelerating file transfer, email, client server applications, data replication, and others while delivering fast performance for all WAN users (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Desktop Virtualization Emerging to Replace Traditional Desktop Lifecycle Management by Citrix November 2008 - (Free Research) This paper takes a look at the factors that are changing the world of the desktop and rendering traditional desktop lifecycle management obsolete. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Buying Update: Storage Managers' Purchasing Plans by Storage Magazine September 2008 - (Free Research) The fall 2007 edition of Storage magazine's exclusive Purchasing Intentions survey reveals some subtle changes in storage managers' buying plans as new technologies gain greater consideration. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Taking the Guesswork out of ITIL by Netuitive, Inc. October 2008 - (Free Research) ITIL Service Delivery provides the processes for identifying, planning and provisioning IT services, while Service Support addresses the day-to-day support and maintenance of these services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Password Management Survey by RoboForm Enterprise September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Solving Patient Throughput and Capacity Challenges by StatCom May 2008 - (Free Research) This white paper is for hospital decision-makers and those who are evaluating patient flow and capacity management technologies. It examines the challenges healthcare organizations are facing in managing patient throughput and capacity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Capacity Analyzer: Advanced Analytics for Capacity Management by VKernel November 2008 - (Free Research) By continuously monitoring shared capacity utilization trends in your VMware ESX environment, Capacity Analyzer significantly reduces the time and costs of identifying current capacity bottlenecks causing performance problems. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Capacity Analyzer Interactive Flash Demo by VKernel June 2008 - (Free Research) VKernel´s Capacity Bottleneck Analyzer Virtual Appliance immediately builds a list of current RAM, CPU, storage and network bottlenecks in your VMware infrastructure. (DEMO) VIEW ABSTRACT | GO TO DEMO

Capacity planning: New challenges for your virtual infrastructure by VKernel October 2008 - (Free Research) View this webcast to learn Anil Desai's take on the capacity planning and management demands created by virtualizing production-level applications. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Big Crunch: Capacity Grows, Budgets Shrink by Storage Magazine September 2008 - (Free Research) Increased capacity demands are the overriding theme of this year's Storage Purchasing Intentions survey. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company) March 2008 - (Free Research) IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

VKernel Case Study: Hasbro Inc. by VKernel November 2008 - (Free Research) Using the VKernel Capacity Bottleneck Analyzer, Hasbro is able to continuously monitor shared CPU, memory, and storage usage to properly allocate the required resources among all of its deployed virtual machines. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Consulting Methodologies -- Project Management by Info-Tech Research October 2003 - (Paid) Most projects are initiated to achieve "mission-critical" business goals. On average, nearly 50 percent of these projects fail to meet objectives. This level of failure is unacceptable. Ensuring that you have a sound project management system in place is essential in order to obtain your desired results. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Consulting Methodologies -- IT Infrastructure by Info-Tech Research July 2004 - (Paid) With limited amounts of money, time and people, IT managers are expected to deliver services to an increasingly complex business environment. This methodology traces the process of building an optimal IT infrastructure. Review current state, determine the ideal, and design an action plan. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Consulting Methodologies -- Disaster Recovery Planning by Info-Tech Research September 2003 - (Paid) A serious security breach or a threat to business continuity can lead not only to critical business damage and loss, but can also undermine the credibility of your IT department. Understand your current state, mitigate your risks, and plan for recovery. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Akamai Digital Asset Solutions for the Media and Entertainment Industry by Akamai Technologies Akamai's Media Delivery Solution has helped leading media & entertainment companies such as CBS, Viacom, Apple and Warner Music execute profitable digital media strategies and successful online events.  (SERVICE) GO TO DETAILED REPORT

Intelligent File Virtualization: Breaking Free from the Constraints of Today's File Storage Infrastructure by F5 Networks September 2008 - (Free Research) Intelligent file virtualization solves issues pertaining to current file storage infrastructure in a simple and effective manner. This white paper introduces the Acopia intelligent file virtualization solution, which is now a part of F5 Networks (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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