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Online Commerce: The Game Has Changed – Have Retailers? by Art Technology Group (ATG)
July 21, 2010 - (Free Research) In the past couple years, online shopping by consumers has increased exponentially. The timeline for mobile shopping adoption has taken a huge turn as well with the overwhelming acceptance of smart phones. Continue reading to explore how the online commerce has changed and learn how the best retailers are changing with it.
Addressing Deployment Challenges in Enterprise Identity Management by Hitachi ID Systems, Inc.
June 02, 2010 - (Free Research) This Hitachi ID white paper describes the major challenges in deploying an enterprise identity management (IdM) system, including data cleansing, role engineering and workflow definition and maintenance. The information presented here is derived from hundreds of deployments performed over many years.
Cloud Computing: What It Is and What It Can Do For You by Global Knowledge
March 17, 2010 - (Free Research) Cloud computing is one of the latest computer and business industry buzz words. This paper will discuss the definition of cloud computing, the public or external cloud, the private or internal cloud, the evolution of cloud computing and more.
dgdiscover Trial Version by dataguise, Inc.
June 04, 2010 - (Free Research) The first step in protecting sensitive data is knowing where it all resides. Most enterprises lack an integrated solution to find the databases deployed across the network and then search the databases and documents to discover all sensitive information.
FMC Technologies: Gaining Greater Insight into Sales Forecast Data with SAP® CRM by SAP America, Inc.
September 02, 2010 - (Free Research) FMC Technologies Inc. of Houston is a leader in oil and gas equipment service. This case study describes how by replacing Siebel software with the SAP CRM application, the company integrated and centralized its forecasting data, enabling managers to make better and faster decisions about supply chain capacity.
ESG – What’s Needed for Cloud Computing by Riverbed Technology, Inc.
August 04, 2010 - (Free Research) Just what is cloud computing anyway? This paper seeks to clarify the definition of cloud computing, identify how far along users are in terms of cloud deployment, and examine the role of the network in the cloud computing model.
Uptime and the Value of Clustering for Linux Servers by Global Knowledge
August 09, 2010 - (Free Research) This white paper explores the need for uptime, explains the three components that contribute to uptime, reviews some of the problems with existing enterprise server management, provides a clear definition of clustering, and finally gives an honest explanation of what it can and can’t offer your organization.
eBook: Building a Business Case for Social CRM and Customer Communities by Sirius Computer Solutions
June 16, 2010 - (Free Research) Learn how to build a business case for social media outlets affecting customer relations and customer communities including Facebook and Twitter, as well as what social media means for CRM, best practices for managing online customer communities, and expert advice on implementing social media programs successfully.
Mastering Global Product Development (GPD) for Business Advantage by Parametric Technology Corp.
August 04, 2010 - (Free Research) This paper discusses common GPD challenges and corresponding solution methodologies in the context of PTC technology-enabled best practices derived from numerous customer engagements worldwide. Read this paper to learn the foundation your company needs to make intelligent, informed decisions regarding initiatives toward global product development.
Powering Marketing Success by SAP America, Inc.
September 02, 2010 - (Free Research) The SAP CRM application allows organizations to do more with less. Read this paper to learn how the application enables you to make the most of your marketing resources, increase marketing accountability, and execute successful marketing initiatives to increase long-term, profitable customer relationships.
Beyond the Thin Client: Why a Smart Client CRM Solution May Be a Smarter Choice by Pivotal CRM, a CDC Software solution
November 11, 2009 - (Free Research) This white paper compares and contrasts the two primary alternatives to thin clients and examines the differentiating characteristics that could impact your CRM implementation. Read on to learn why a smart client CRM solution may be a smarter choice.
CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution
February 20, 2009 - (Free Research) This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.
How to Ensure That Your Employees Will Want to Use CRM by Pivotal CRM, a CDC Software solution
February 20, 2009 - (Free Research) This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts.
ITIL v3: Making Business Services Serve the Business by ASG Software Solutions
October 01, 2009 - (Free Research) ITSM is an IT management approach focused on end-to-end services rather than individual technology components. It is more aligned with the customer view of IT than the technology view. Read this paper to learn how business service management takes ITSM to the next level.
CRM and Social Networking: Engaging the Social Customer by Microsoft
June 09, 2009 - (Free Research) As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions.
Workforce Management (WFM) Software: SearchCRM.com Product Directory 2010 Edition by SearchCRM
July 13, 2010 - (Free Research) This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market. Inside, you’ll find basic information about the major vendors in the WFM market and the products they sell. Continue reading to find out which products are right for your organization.
The Technology of Innovation: Using CRM to Enable Customer-Centric Innovation by Pivotal CRM, a CDC Software solution
October 19, 2009 - (Free Research) This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience.
Sales and Marketing: The New Power Couple by Microsoft
December 01, 2008 - (Free Research) This white paper will review the obstacles to making business development a team sport and then will present best practices around people, process and technology for aligning the sales and marketing organization.
Sales 2.0 and Beyond: Driving Next-Generation Sales Prospecting by OneSource Information Services
August 12, 2010 - (Free Research) This paper discusses what lies beyond sales 2.0: how to marry the “best of the fundamentals” with sales enablement and social media. Because - despite the proliferation of communication technologies—the root of successful selling hasn’t changed. It’s still all about the right message, delivered to the right person, at the right time.
Best-in-Class Marketers Drive Enhanced Customer Loyalty by SAP America, Inc.
September 02, 2010 - (Free Research) This paper will explore how top-performing companies are capturing, integrating, managing, measuring and acting on valuable customer data throughout the entire customer lifecycle, in order to maximize customer loyalty and achieve Best-in-Class bottom-line results.
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