Actuate Performancesoft Suite: Performance Management Solution by Actuate. Actuate’s combination of practical expertise, state of the art software and unparalleled customer support is unlike that of any other organization offering Performance Management more... >> Discover more offerings from Actuate.
		10 Ways to Improve B2B Email Deliverability and Effectiveness by Vtrenz, Inc. Learn 10 ways you can improve your B2B email deliverability. Taking steps to protect your email deliverability will pay huge dividends in the future in the way of increased more... >> Discover more offerings from Vtrenz, Inc.
		InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing IBM's more... >> Discover more offerings from IBM.

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Forrester Research: Mobility Trends in Financial Services by Avaya Inc. August 2008 - (Free Research) Research by Forrester on unified communications in financial services revealed that 50% of their employees are mobile 25% of the time during the work week. This paper explores what firms are doing to optimize their mobile workers’ performance. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Osterman Research: The Impact of Messaging and Web Threats by Sunbelt Software March 2008 - (Free Research) Messaging, internal and Web-based threats are increasing in number and severity. The risks to organizations large and small are real problems that users and their employers face if they do not establish adequate defenses against this growing variety of threats. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Eight Steps for Keeping Customer Experience Momentum During an Economic Downturn by Avaya Inc. November 2008 - (Free Research) Read this paper to learn the eight steps that Forrester recommends for customer experience executives to take in preparation for tightened budgets, intensified focus on costs, and customer dissatisfaction. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

The Case for Server-Based Messaging Security Solutions- Podcast by Sunbelt Software August 2008 - (Free Research) What are some of the latest, messaging-based security threats and risks to your organization? How is a server-based, security solution able to address those risks, in many cases better than a hosted or appliance-based solution? (PODCAST) VIEW ABSTRACT | GO TO PODCAST

The Email Management Crisis New Research on Seven Critical Email Management Problems by Iron Mountain Digital September 2008 - (Free Research) This report explores the requirements of an effective email archive system and suggests integral components of a solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Issues in Performance Management for Chief Information Officers: Insights from BusinessWeek Research Services and SAS by SAS Institute Inc. September 2008 - (Free Research) SAS provides the broadest, deepest range of offerings for performance management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services by Citrix Online - GotoAssist July 2008 - (Free Research) View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Increase First Contact Resolution: The Key to Superior Support by Citrix Online - GotoAssist July 2008 - (Free Research) John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

How Growing Food Manufacturers Perfect Order Performance and Increases in Schedule and Scale by CDC Software - Ross Enterprise October 2008 - (Free Research) This paper explains how business applications and automation can enable a company to meet customer’s expectations of fresh goods with the greatest shelf life possible and provide goods of the highest safety and quality. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Retail Opportunities in a World of Extremes: Understanding Today's Teens and Boomers by IBM May 2008 - (Free Research) This IBM study focused on two groups – teens and boomers. It explores their lifestyles, values, and particular preferences and attitudes toward shopping. Read this paper to learn how retailers can better meet the needs of these two important segments. (WHITE PAPER) GO TO WHITE PAPER

IDC White Paper - Talend Uses Open Source to Deliver Low-Cost, Easy-to-Use Enterprise Data Integration by Talend October 2008 - (Free Research) This white paper expalins data integration market, examines the approach taken by Talend, and shows how the combination of Talend's technical approach and its open source licensing overcomes key barriers to adoption of data integration. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tableau Customer Case Study by Tableau Software August 2008 - (Free Research) While researching for flexible and interactive reporting tools, Ferrari and Maserati of North America’s were discouraged by the complexity and cost of the BI solutions available, so they turned to Tableau Desktop solution. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Thriving in an Economic Downturn by Avaya Inc. August 2008 - (Free Research) This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low — even when everyone is tightening their budgets. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Guide to Understanding Messaging Archiving by Sunbelt Software February 2008 - (Free Research) Messaging archiving can satisfy a wide range of legal compliance, regulatory, storage management, knowledge management and other problems. This white paper discusses several reasons to implement a messaging archiving system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Research Listing: Moving beyond the Spreadsheet: Unlocking the Latest Technologies to Drive Performance-Based Management by Actuate May 2005 - (Free Research) Read this whitepaper to explore how a comprehensive performance management solution brings together the individual threads of organizations to form a complete picture without the risk and management challenges common in spreadsheets. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Business Value of the Network Integrator by Alcatel-Lucent November 2008 - (Free Research) Read this white paper to learn how the Network Integrator is responsible for managing subprojects within the context of multivendor agreements with the appropriate third parties and service providers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Putting the Relationship Back in Relationship Marketing - Driving Value through Customer Engagement and Advocacy by SAP America Inc March 2008 - (Free Research) Read this paper to learn how managed customer engagement is a critical path to promoting advocacy for your brand and driving business results. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in Contract Management: How to Shrink Your Sales Cycle through Smart Contract Management by SpringCM April 2008 - (Free Research) This white paper discusses the seven best practices in contract management. It’s time for you to think about how to manage your contracts more effectively, close more deals, and get more cash. Learn how in this paper. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fiserv Advanced Billing -- Java-Based Insurance Billing by Fiserv Insurance Solutions Fiserv Advanced Billing allows you to define parameters so the system meets your needs, Set payment plans by account types, Personal / Commercial, states, and maximum policy term.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Comparing Email Management Systems that Protect Against Spam, Viruses, Malware & Phishing Attacks by Sunbelt Software August 2008 - (Free Research) In this whitepaper, Sunbelt Software engaged Osterman Research to survey organizations that are using five different email management systems in order to understand different perceptions about various email management systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

eCity Ledger - General Ledger & Financial Reporting for .Net2.0 by SLINGSHOT The eCity Ledger application speeds the process of preparing and presenting accurate financial information.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

RSA Online Fraud Report by RSA, The Security Division of EMC November 2008 - (Free Research) The RSA Anti-Fraud Command Center (AFCC) is a 24x7 war room that is designed to detect, monitor, track and shut down phishing, pharming and Trojan attacks against almost 300 institutions worldwide. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Essential Manager's Guide: Intelligent Communications by Avaya Inc. June 2008 - (Free Research) How can you improve the efficiency of your business processes? What is the strategic approach that will deliver a competitive advantage today? Discover answers here in the Essential Managers Guide for Intelligent Communications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

GFI Web Monitor by GFI Software Ltd. GFI WebMonitor also allows you to monitor user downloads in real-time, letting you block file-types such as mp3s.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

GFI MailSecurity by GFI Software Ltd. GFI MailSecurity acts as an email firewall and provides mail security by protecting you from email viruses, exploits and threats, as well as email attacks targeted at your organization.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

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