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Go Green and Increase Profitability with Virtual Contact Centers by Avaya Inc. June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Home Agents by Avaya Inc. June 2008 - (Free Research) Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

StatCom's Patient Flow Logistics and Tracking Software by StatCom StatCom’s patient flow logistics and tracking software was developed specifically to improve hospital-wide communications, patient throughput and capacity management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Splunk > The IT Search Engine for Logs, Config, scripts, code and more. by Splunk October 2008 - (Free Research) Splunk is IT Search. Search, navigate, alert and report on all your IT data in real time: logs, configurations, messages, traps and alerts, script, code, metrics and more. If a machine can generate it, Splunk can eat it. (DEMO) GO TO DEMO

Best Practices for Remote Support and Services by Citrix Online - GotoAssist July 2008 - (Free Research) After evaluating a number of free and fee-based services, PlumChoice's team selected the Citrix® GoToAssist Web-based support service. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Cross-Site Scripting Explained by Logicalis December 2008 - (Free Research) Cross-Site Scripting (XSS) is one of the most common application-level attacks that hackers use to sneak into web applications today. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sage Master Builder Product Overview by Sage Software, Inc. April 2008 - (Free Research) Sage Master Builder features industry-specific functionality that addresses all phases of your construction business "profit cycle" -- estimating, production, accounting, and analysis in one system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ILOG JRules 6.7 - Download A 6-month Evaluation Copy Of The Full-Featured JRules by ILOG, Inc. (BRMS) April 2008 - (Free Research) ILOG JRules is the easiest, most effective way to externalize business rules from code. It's faster, more flexible, and more reliable than alternatives like open source or home-grown rule engines. Download A 6-month Evaluation Copy Today! (DEMO) VIEW ABSTRACT | GO TO DEMO

Under Armour Improves Performance of SAP Data Loading with Winshuttle by Winshuttle, Inc. December 2008 - (Free Research) Winshuttle streamlined Under Armour's seasonal product creation process, reducing manual data entry by 80% while empowering end-users to run data transfers without excessive IT intervention. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Netmotion Mobility Case Study: Visiting Nurse Service of New York - Enabling Data Access at the Point of Care by NetMotion Wireless June 2008 - (Free Research) Using Mobility XE, VNSNY's clinicians are now able to focus more of their attention on their patients and not on the technologies they use. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Recovery Manager for Active Directory by Quest Software Quest Recovery Manager for Active Directory offers an easy-to-use solution for fast, granular, online recovery of Active Directory (AD) in the event of inadvertent modification of AD due to software failure or human error.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Face-Off Home users: a public health problem? by Information Security Magazine September 2008 - (Free Research) Point To the average home user, security is an intractable problem. Microsoft has made great strides improving the security of its operating system out of the box. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Maximizing IT Investments: Recession-proofing Your Network by F5 Networks July 2008 - (Free Research) This whitepaper outlines a plan that enables network teams to implement a plan that optimizes application performance. It also identifies recession-proof networking technologies and their challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Defect Tracker - Web-based Change Management for Manufacturing/LifeSciences by Extraview Corporation (E-mail this company) For industry-leading manufacturing and life science organizations, ExtraView Defect Tracker offers highly-scalable web-based defect tracking and change management with the flexibility and speed of the ExtraView platform.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

A Unified Approach for Successfully Securing Wireless and Remote Devices by F5 Networks September 2008 - (Free Research) For most deployment scenarios, an SSL VPN appliance can provide many of the features and benefits of a special purpose WLAN controller for wireless access, but at a much lower cost and with greater flexibility. This paper describes the key sell... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SSL VPN for Secure Wireless LAN Access by F5 Networks September 2008 - (Free Research) For most deployment scenarios, an SSL VPN appliance can provide many of the features and benefits of a special purpose WLAN controller for wireless access, but at a much lower cost and with greater flexibility. This paper describes the key sell... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Desktop Management DEMO: Desktop Authority® Version 7.8 by ScriptLogic Corporation January 2008 - (Free Research) ScriptLogic Corporation's award-winning suite of desktop, server and Active Directory solutions helps to empower network and security administrators to proactively save time and resources. Download this free 30 day evaluation. (PRODUCT DEMO) VIEW ABSTRACT | GO TO

Demo -- An Introduction to Citrix XenDesktop by Citrix August 2008 - (Free Research) This short webcast walks the user through a session with XenDesktop. From login, to launching applications, the user experience is illustrated. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Business Process Management and Workflow Solutions by Captaris, Inc. Captaris Workflow provides flexible, integrated business process workflow automation for organizations using Microsoft software, enabling productivity, accountability, and compliancy. Captaris Workflow tasklists can be delivered to Outlook, CMS, SharePoint, Captaris Workflow Webaccess, a web portal, or a wireless device.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Securing the Common Point of Failure in IT Risk Controls by Cyber-Ark Software November 2009 - (Free Research) Read this white paper to better understand the poor state of high-privilege access management and the potential security and audit failure points that threaten organizations worldwide. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Iron Mountain's Connected® Backup for PC Security Overview by Iron Mountain Digital September 2008 - (Free Research) This document introduces the many security measures currently in place within the Iron Mountain data protection architecture to prevent unauthorized access or damage to customer data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Teleworking - Your Path to Increased Productivity, Business Continuity and Customer Satisfaction by Avaya Inc. June 2008 - (Free Research) The Avaya Unified Communications for Teleworkers solution provides at-home employees the tools that help them stay connected, productive, and satisfied--and IT staff the technology to minimize management complexity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Implementing a Telecommuting Program by Avaya Inc. June 2008 - (Free Research) This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Converged Video Network Security by Alcatel-Lucent August 2008 - (Free Research) Internet Protocol Television (IPTV) has created new opportunities for traditional voice and data carriers, the technology also comes with a high level of risk due to attacks by fraudsters and hackers. Read this paper and learn how to protect yourself. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Avoiding Data Integration Pitfalls by Pitney Bowes Group 1 Software May 2008 - (Free Research) In this Webcast, featured speaker Michael Czerniawski of System's Evolution, Inc. (SEI), discusses data integration pitfalls and will provide you the five keys to getting the information you need now. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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