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Go Green and Increase Profitability with Virtual Contact Centers by Avaya Inc. June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Home Agents by Avaya Inc. June 2008 - (Free Research) Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

StatCom's Patient Flow Logistics and Tracking Software by StatCom StatCom’s patient flow logistics and tracking software was developed specifically to improve hospital-wide communications, patient throughput and capacity management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Best Practices for Remote Support and Services by Citrix Online - GotoAssist July 2008 - (Free Research) After evaluating a number of free and fee-based services, PlumChoice's team selected the Citrix® GoToAssist Web-based support service. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Sage Master Builder Product Overview by Sage Software, Inc. April 2008 - (Free Research) Sage Master Builder features industry-specific functionality that addresses all phases of your construction business "profit cycle" -- estimating, production, accounting, and analysis in one system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ILOG JRules 6.7 - Download A 6-month Evaluation Copy Of The Full-Featured JRules by ILOG, Inc. (BRMS) April 2008 - (Free Research) ILOG JRules is the easiest, most effective way to externalize business rules from code. It's faster, more flexible, and more reliable than alternatives like open source or home-grown rule engines. Download A 6-month Evaluation Copy Today! (DEMO) VIEW ABSTRACT | GO TO DEMO

Netmotion Mobility Case Study: Visiting Nurse Service of New York - Enabling Data Access at the Point of Care by NetMotion Wireless June 2008 - (Free Research) Using Mobility XE, VNSNY's clinicians are now able to focus more of their attention on their patients and not on the technologies they use. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Face-Off Home users: a public health problem? by Information Security Magazine September 2008 - (Free Research) Point To the average home user, security is an intractable problem. Microsoft has made great strides improving the security of its operating system out of the box. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Unified Approach for Successfully Securing Wireless and Remote Devices by F5 Networks September 2008 - (Free Research) For most deployment scenarios, an SSL VPN appliance can provide many of the features and benefits of a special purpose WLAN controller for wireless access, but at a much lower cost and with greater flexibility. This paper describes the key sell... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SSL VPN for Secure Wireless LAN Access by F5 Networks September 2008 - (Free Research) For most deployment scenarios, an SSL VPN appliance can provide many of the features and benefits of a special purpose WLAN controller for wireless access, but at a much lower cost and with greater flexibility. This paper describes the key sell... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Demo -- An Introduction to Citrix XenDesktop by Citrix August 2008 - (Free Research) This short webcast walks the user through a session with XenDesktop. From login, to launching applications, the user experience is illustrated. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Iron Mountain's Connected® Backup for PC Security Overview by Iron Mountain Digital September 2008 - (Free Research) This document introduces the many security measures currently in place within the Iron Mountain data protection architecture to prevent unauthorized access or damage to customer data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Teleworking - Your Path to Increased Productivity, Business Continuity and Customer Satisfaction by Avaya Inc. June 2008 - (Free Research) The Avaya Unified Communications for Teleworkers solution provides at-home employees the tools that help them stay connected, productive, and satisfied--and IT staff the technology to minimize management complexity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Implementing a Telecommuting Program by Avaya Inc. June 2008 - (Free Research) This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Avoiding Data Integration Pitfalls by Pitney Bowes Group 1 Software May 2008 - (Free Research) In this Webcast, featured speaker Michael Czerniawski of System's Evolution, Inc. (SEI), discusses data integration pitfalls and will provide you the five keys to getting the information you need now. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

PCI Compliance: Secure Cardholder Data by Symantec Corporation September 2008 - (Free Research) This white paper discusses PCI requirement 1.1 for protecting cardholder data and examines why implementing such safeguards is critical to you, your business and your customers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Effective Web Policies: Ensuring Staff Productivity and Legal Compliance by Sophos Inc. October 2008 - (Free Research) This paper discusses how to create a policy that balances an organization's need for protection against an individual's expectations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

New Age Thieves - Five Ways to Stop Social Engineering Attacks-20081112 1900 by Perimeter eSecurity November 2008 - (Free Research) Join host Kevin Prince, Chief Security Architect at Perimeter eSecurity, as he covers the top 5 ways you can prevent these attacks, saving your organization and customers from the aggravation of data and identity theft. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Growing Importance of E-Discovery on Your Business by Google November 2008 - (Free Research) The goal of this white paper is to focus on the key issues involved in developing an e-discovery capability and to help organizations plan to become better prepared for the rigors of the e-discovery process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Run Storage as a Utility by Storage Magazine September 2008 - (Free Research) You can achieve considerable cost savings if different tiers of storage are parceled out to business units on a pay-for-use basis. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Security for Wireless Networks: A Comparison among SSL, IPSec and Mobile VPNs by NetMotion Wireless June 2008 - (Free Research) This paper outlines common threats and issues regarding wireless security in the context of typical uses of mobile devices over wireless networks and evaluates secure remote access solutions in comparison with NetMotion Mobility XE. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improve the Efficiency and Productivity of Healthcare Workers--with NetMotion Wireless' Award-winning Mobile VPN Software, Mobility XE by NetMotion Wireless June 2008 - (Free Research) Mobility XE has proved to be a vital component acting as the fulcrum in maintaining the wireless connection, and giving clinicians access to their applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Should an Enterprise Move towards Unified Communications? by Avaya Inc. July 2008 - (Free Research) Avaya moves customers toward Unified Communications to support complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns, and to see where business processes slow down. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Techniques for Transitioning to an IAM Suite by VeriSign, Inc October 2008 - (Free Research) Organizations often fill their IAM needs with a variety of disparate techniques and applications. This tip will explain how an organization can ensure a successful transition from multiple products and tools to a single suite. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Burlington Coat Factory by Infor December 2008 - (Free Research) Burlington Coat Factory faced the challenge of efficiently handling workforce management processes across 417 stores in 44 states, so they choosed Infor HCM Workforce Management to optimize workforce management processes across the enterprise. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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