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Captaris® Alchemy®: Document Management Software by Captaris, Inc.
Captaris Alchemy gives organizations the power to archive, index and retrieve
images, faxes, email, PDFs, and several other file types with an integrated and
scalable set of tools that are easy to use and deploy throughout the information
lifecycle management (ILM) stages.
Increase First Contact Resolution: The Key to Superior Support by Citrix Online - GotoAssist
July 2008 - (Free Research) John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.
How to Calculate the ROI of Remote Support by Citrix Online - GotoAssist
July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.
Improve Your Business through Best Practice IT Management by Kaseya
April 2008 - (Free Research) This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face.
Enterprise Password Management: A Guide to Best Practices by RoboForm Enterprise
September 2008 - (Free Research) Passwords are an essential security technique. This white paper reviews best practices to password management and provides contrast methods of dealing with Enterprise Single Sign-On (ESSO) and describes an alternative approach to ESSO.
Accelerate ITIL Initiatives by Bomgar Corporation
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March 2008 - (Free Research) In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management.
Captaris RightFax - Enterprise Fax and Document Delivery by Captaris, Inc.
RightFax is the clear leader in enterprise fax server and electronic document delivery software. Integrates with email, CRM, ERP and related applications means secure sending & receiving of documents from applications in the enterprise via fax, email, MFPs or the Internet.
Performance Solution for Document Distribution by F5 Networks
September 2008 - (Free Research) When it comes to project collaboration, modern enterprises are caught off guard by the demands placed on their infrastructures by the Internet & advanced intranets/extranets. Learn how F5 WebAccelerator solution resolves this.
Improved Manageability and Availability Spur Move to Virtualize Desktops by AMD and VMware, Inc
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July 2007 - (Free Research) Many companies have turned to virtualization technologies for their servers and in their data centers to simplify administration and to reduce management chores and operating costs while maintaining reliability and safeguarding against disasters. Companies are now looking to apply the same technology to their desktop computers.
Akamai Services for the High Tech Industry by Akamai Technologies
Akamai solutions for high tech companies provide a predictable, high-quality user experience that measurably improves the success of your online activities.
Secure File Transfer Software by Momentum Systems
Secure File Transfer software products offers several file delivery options to ensure your information is protected while in route to its final destination.
Disaster Recovery Guide: Universal Secure Remote Access by F5 Networks
September 2008 - (Free Research) Access to corporate applications and data is vital to help keep your business running as usual, yet, a wide range of concerns can quickly disrupt business processes. This white paper explains the pitfalls and solutions.
Achieving Common Internet File System (CIFS) Acceleration by F5 Networks
September 2008 - (Free Research) Common Internet File System (CIFS) is a remote file access protocol that forms the basis for Windows file sharing. Each WANJet appliance has a deep understanding of the CIFS protocol and can therefore act on behalf of a CIFS client and server to make t...
ESG: Disk-based Backup With Data De-duplication by ExaGrid Systems, Inc.
April 2008 - (Free Research) This report presents the results of ESG Lab's hands-on testing of the ExaGrid backup to disk solution with a focus on ease of deployment, performance, disk capacity optimization, WAN-efficient remote replication and scalability.
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