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DEMO: Desktop Authority Password Self-Service Version 4.1.1 by ScriptLogic Corporation September 2008 - (Free Research) Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls. (DEMO) VIEW ABSTRACT | GO TO DEMO

TransPromo Opportunities in a Digital World: Electronic Adaptations in an Era of Mobile Communications and Distracted Customers by Pitney Bowes Group 1 Software September 2008 - (Free Research) This whitepaper traces the evolution of E-Transpromo, demonstrating the increasingly important role across new media. It explores self-service web portals, online banking and bill consolidators, cell phone bill pay, and secure transaction email. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Adaptable Business Architecture: How SIP and Web Services Transform the Voice Self Service Model by Avaya Inc. June 2008 - (Free Research) This white paper details the the Avaya Voice Portal and Dialog Designer solution architecture, which combines the SOA approach embedded within the software elements of Avaya's Voice Portal and Dialog Designer solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing Virtual Environments Requires Self-Learning Performance Management by Netuitive, Inc. October 2008 - (Free Research) Self-learning performance management software helps IT restore some predictability to server and application performance management in virtual environments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Five Reasons Why System i (IBM iSeries) High Availability Solutions Should Be Considered in Smaller Organizations by Vision Solutions April 2008 - (Free Research) This white paper will provide a review of the core causes and costs of both planned and unplanned downtime and will then provide a detailed discussion of current options for High Availability and Disaster Recovery solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Disk Array Actuator: A Case for Self-Maintaining Array of Identical Disks by Atrato, Inc. November 2008 - (Free Research) This paper compares the benefits and challenges involved with the development of high-density packaging, signaling, and management of hundreds of 2.5-inch small form factor disk drives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Call for More Progressive Self–Service: How Flexible Online Billing Experiences Help Meet Rising Expectations in the Communications Sector by Pitney Bowes Group 1 Software July 2008 - (Free Research) This white paper reviews the five best practices that help global communications business meet and exceed customer expectations at every step of the way--including the critical online billing experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Numara® Track-It! 8 Overview Webinar by Numara Software March 2008 - (Free Research) In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Increase First Contact Resolution: The Key to Superior Support by Citrix Online - GotoAssist July 2008 - (Free Research) John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Customer Service as a Competitive Advantage: IBM Enterprise Content Management Solutions in Insurance by IBM March 2008 - (Free Research) This paper explains how to excel at customer service using the best tools for the task. (WHITE PAPER) GO TO WHITE PAPER

Netuitive Service Analyzer by Netuitive, Inc. October 2008 - (Free Research) Netuitive Service Analyzer significantly lowers your IT operational costs, increases staff productivity up to 100% and generates continuing return on your investment long after the few hours it takes to install. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Data Sheet: Netuitive SI for VMware by Netuitive, Inc. October 2008 - (Free Research) Netuitive SI for VMware assures performance of virtual infrastructures from the outset by automating the most difficult, time-consuming and costly processes in optimizing and managing virtualized environments. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Control distributed data by Iron Mountain Digital June 2008 - (Free Research) Evaluating data distribution solutions can be a painstaking process. To help you sort through the clutter, take some advice from legendary British comic, John Cleese, as he shares his excitement on one such solution. (VIDEO) VIEW ABSTRACT | GO TO

Data Protection solutions tour by Iron Mountain Digital June 2008 - (Free Research) Does data security keep you up at night? Learn about a solution you can use, as legendary British comic, John Cleese gives a quick outline on the features of an efficient new data protection solution. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Email management suite by Iron Mountain Digital June 2008 - (Free Research) Email management solutions are designed to simplify your email management complexities. In this brief Videocast, legendary British comic, John Cleese, explains why you should want a total email management suite. (VIDEO) VIEW ABSTRACT | GO TO

Improving Customer Support and Help Desk Efficiencies with On-demand Remote Support by NTR Global September 2008 - (Free Research) On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sun Storage 7000 Series Family: Radical Simplicity Combined with Breakthrough Price/Performance by Sun Microsystems, Inc. December 2008 - (Free Research) The Sun Storage 7000 Series family helps simplify storage deployment and management with its unprecedented easy-to-use management interface, DTrace Analytics software, and self-healing capabilities. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Millions of emails by Iron Mountain Digital August 2008 - (Free Research) None of us have the capability to sift through the millions of emails that come into our organization and pick out the important information. Learn about solutions that can help in this brief Videocast featuring legendary British comic, John Cleese. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Data outside the data center by Iron Mountain Digital August 2008 - (Free Research) Why is data outside of the data center so hard to control? Find out here, as legendary British comic, John Cleese gives his insight to some of the most pressing questions surrounding data management today. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Digital Archiving solutions tour by Iron Mountain Digital August 2008 - (Free Research) Managing electronic records can be a painstaking task, but it is essential in organizations today. Learn how to simplify this task, as comedian John Cleese outlines the features and benefits of an efficient new electronic management solution. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Getting Executives in Trouble by Iron Mountain Digital August 2008 - (Free Research) Rather than hire more and more employees to manage your digital storage, you can outsource these tasks to a more knowledgeable contact. In this Videocast, legendary British comic, John Cleese gives advice on how you can do this. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Protect stolen laptops by Iron Mountain Digital August 2008 - (Free Research) If your laptop gets stolen, how can you make sure that the data on your computer is protected? Get an example of how one solution ensures complete protection of your laptop data in this Videocast, featuring legendary British comic, John Cleese. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Technology Brief: Improving Network Security with Adaptive IPS by Sourcefire November 2008 - (Free Research) Sourcefire Adaptive IPS addresses organizations' need for better efficiency and effectiveness by sharply reducing or eliminating the effort required to tune Sourcefire's IPS sensors. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Atrato Design for Three Year Zero Maintenance by Atrato, Inc. November 2008 - (Free Research) This article provides an overview of the Atrato system's unique approach to eliminate drive tending and minimize risk of data loss for a three-year operational lifetime. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT HelpDesk Solution by Extraview Corporation (E-mail this company) ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

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