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Data Security | Business Intelligence Solutions | Network Security | Call Center Management | Customer Service (General) | Business Process Management (BPM) | Domain Name Systems (DNS) | Service Oriented Architecture (SOA) | Security Policies | Availability, Performance and Problem Management

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IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience by Avaya Inc. February 2008 - (Free Research) This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tearing Down the Fortress to Better Protect the Enterprise by Blue Coat October 2008 - (Free Research) Check out this webcast and learn about the 5 key layers of malware defense that can provide multi-layered protection for your company. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

eSPC by Infinity QS eSPC is a Statistical Process Control (SPC) solution that collects and analyzes quality data in real-time.  (ASP) GO TO DETAILED REPORT

E-Book: Capitalizing on Unified Communications in the Call Center by CosmoCom, Inc. November 2008 - (Free Research) In this E-book, find out how unified communications (UC) is altering the call center technology landscape and how some organizations have successfully adopted UC to extend the call center into the enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Layer 7 Inspection: The Next Generation Firewall by Info-Tech Research October 2004 - (Paid) Protecting your network from malicious activity is not a trivial task, and today's firewalls only go so far. Read this white paper to become better informed about the methods for performing in-depth inspection of network traffic, and how it can protect you from hackers. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

A Layered Security Strategy for Preventing Data Leakage, Theft and Insider Abuse by Tizor October 2008 - (Free Research) This white paper outlines the challenges of securing data across three key layers of the IT infrastructure-the perimeter, the endpoint and the data center (core data servers). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IFS Applications - Supply Chain Management by IFS Increase your margins by controlling your costs and turn your strategy into reality. Our supply chain management software will enable you to master the three key disciplines of cost, availability and quality.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Institutional Identity Theft: How the Identity Theft of Your Customers Leads to the Erosion of Your Company's Profits and Good Name by Perimeter eSecurity December 2008 - (Free Research) Read this whitepaper for a look at the real losses sustained by organizations whose customers experience identity theft and best policies, procedures, and solutions to reduce your organizations risk. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Akamai Digital Asset Solutions for the Media and Entertainment Industry by Akamai Technologies Akamai's Media Delivery Solution has helped leading media & entertainment companies such as CBS, Viacom, Apple and Warner Music execute profitable digital media strategies and successful online events.  (SERVICE) GO TO DETAILED REPORT

Akamai's Application Performance Solutions: For a Complete Application Delivery Strategy, Think Outside the Data-center by Akamai Technologies December 2008 - (Free Research) Akamai's Web Application Accelerator takes a unique approach to solving the Web application delivery challenge by filling the gap between the data-center and end-users while requiring no additional hardware by the customer. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Block Evolving Spam, Secure Your Network by MessageLabs December 2008 - (Free Research) Read this whitepaper for valuable insights into the most prominent spamming techniques used during 2008, as well as why stopping these threats at the internet layer via a managed service is the only way to combat new evolving spam attacks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

EdgePlatform for Application Acceleration and Delivery by Akamai Technologies The Akamai EdgePlatform is a purpose built Application Delivery Network that accelerates delivery of applications and content over the Internet, which can lead to increased usage, adoption and improved productivity.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Akamai Services for the High Tech Industry by Akamai Technologies Akamai solutions for high tech companies provide a predictable, high-quality user experience that measurably improves the success of your online activities.  (SERVICE) GO TO DETAILED REPORT

Virtual Call Center - Five Simple Strategies to Make Your Support Center Callers Smile by Angel.com October 2008 - (Free Research) This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support lines. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

NI TestStand: Ready-To-Run Test Management Environment by National Instruments NI TestStand is a ready-to-run test management environment and framework designed to simplify the automation of your test and validation systems. NI TestStand is used to develop, manage and execute test sequences.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Comparing MPLS and Internet Links for Delivering VoIP Services by Avaya Inc. June 2008 - (Free Research) This paper documents a real-world field study that concludes the availability and call quality of VoIP over Multi-protocol Label Switching (MPLS) is comparable to that of VoIP over the public Internet. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

8 Steps to Data Security Compliance by Symantec Corporation September 2008 - (Free Research) This report outlines specific steps that should be taken to evaluate and strengthen your data security processes, policies, and technology systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Protect Your DNS Infrastructure from Attack! by BT INS August 2008 - (Free Research) Attend this free webinar to learn about DNSSEC and how it can help resolve DNS cache poisoning attacks. This webinar will be live September 11, 2008 from 12:00 noon EDT to 1:00 PM EDT. See you there. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Designing Your System i Web Applications Security Plan by Bsafe Information Systems September 2008 - (Free Research) Is your System i web environment configured to meet compliance regulations and safeguard against common security threats? In this white paper, iSeries expert Jim Mason shows you how. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Next Generation Solutions for Spam by Proofpoint, Inc. August 2008 - (Free Research) Proofpoint MLX leverages machine learning techniques to provide revolutionary spam detection that analyzes millions of messages to automatically adjust its detection algorithms to identify even the newest spam attacks without administrator intervention. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Augmenting the Value of ERP with an Operations Execution System by Apriso® Corporation (E-mail this company) September 2007 - (Free Research) This white paper reviews the history behind ERP deployments, how the needs of an ERP system have evolved and why today’s business requirements necessitate direct, real time integration between corporate planning applications and the shop floor, across manufacturing operations – including production, quality and the supply chain network. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company) March 2008 - (Free Research) IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Securing Data in Motion - Part Four by Symantec Corporation and Iron Mountain Digital and Websense and Lumension Security and Utimaco Safeware November 2008 - (Free Research) In part four of this videocast series Pete Lindstrom, Senior Analyst for Burton Group discusses the tools and techniques needed to secure data in motion. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

eTSS - Web Based Electronic Time Sheet Management Software by GHG Corporation GHG Corporation's electronic Time Sheet Management Solution (eTSMS) is a web-based employee management tool that automates time collection and approval processes.  (ASP) GO TO DETAILED REPORT

Introduction to the IP Multimedia Subsystem (IMS): IMS Basic Concepts and Terminology by F5 Networks September 2008 - (Free Research) IMS is a whole new way to deliver multimedia regardless of the device or the access medium. This paper will change the way you relate to an increasingly digital world. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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