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Weighing your Call Center Hosting Options by inContact May 07, 2010 - (Free Research) Richard Snow, a contact center technology expert offers advice on evaluating hosted contact center technology, including evaluation criteria and tips for what to include in SLAs and RFPs. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Premier Issue of the CIO Decisions Midmarket Ezine - "The Green Monster" by CIO Decisions June 2008 - (Free Research) This document highlights what you need to know about power consumption, server virtualization and outfitting data centers to make the most of the new technologies. (EZINE) VIEW ABSTRACT | GO TO

Mobile Contact List for Blackberry Smartphones Is the Right Insurance for Busy Financial Institution by BlackBerry February 2009 - (Free Research) City Securities Corporation wanted an easy way to maintain a current list of PIN numbers to enable their members to communicate using their BlackBerry smartphones - even in the event of a disaster. Read this case study to find out how PINpoint, an application from Tenet Computer Group, helped them overcome this issue. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Making Sense of the Wireless World - BlackBerry for Wireless LAN by BlackBerry January 2005 - (Free Research) This white paper reviews past and present technologies including a discussion of circuits and packets and also compares WLAN and WWAN networks in terms of advantages, challenges, and issues to consider when considering a wireless solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CIO Decisions Ezine Volume 4: Disaster Recovery and Unified Communications by CIO Decisions December 2008 - (Free Research) This eguide explains how Midmarket companies are embracing server virtualization and updating their disaster recovery strategies to ensure they minimize risk-affordably. (EZINE) VIEW ABSTRACT | GO TO

AirMagnet WiFi Analyzer by AirMagnet February 2010 - (Free Research) AirMagnet WiFi Analyzer is the industry "de-facto" tool for mobile auditing and troubleshooting enterprise 802.11a/b/g/n networks. AirMagnet WiFi Analyzer solves end user WLAN issues while automatically detecting security threats and other wireless network vulnerabilities. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

FACTS® Web™ by Ebix Health, Inc. January 2001 - (Free Research) FACTS®Web™ facilitates the sharing of real-time information directly from your FACTS® system to insureds, employees, and provider's web browsers through the Internet. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Predicting Oracle Performance Issues by Quest Software May 2010 - (Free Research) Although the database plays a less central role today than it did in the client-server era, database performance is still critical for application performance. Read this paper to learn how database performance problems can be detected ahead of time, ensuring business continuity and reducing the cost of database-driven performance "brown outs". (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Information Security Magazine Online July/August Issue – Demystifying APT: Get the facts about this targeted threat activity by Information Security Magazine July 2010 - (Free Research) The industry has preached the need for software security and secure coding for several years now. After all, if software is designed securely from the start, it means fewer problems down the road. Read this paper now to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Storm Clouds - Security Issues in the Cloud and How to Address Them by NaviSite, Inc. July 2010 - (Free Research) The cost-benefits of cloud infrastructure services include scalability with reduced capital expenditure and more efficient use of IT resources. Enterprise IT security technology, policies and procedures need to be augmented rather than revolutionized to accommodate new attack surfaces that may be introduced by cloud computing. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Practical Strategies to Accelerate Business Applications across the WAN by Blue Coat April 2006 - (Free Research) As more IT professionals are turning to application & server consolidation, costs and the importance of performance is growing. This white paper takes a look at acceleration technologies - the challenges, benefits, and techniques of this alternative. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Information Security Magazine – June 2010: Laptop Lockdown by Information Security Magazine June 2010 - (Free Research) This month’s cover story is on useful and affordable encryption options for preventing data loss in your organization’s riskiest endpoints. Other articles in this issue cover cloud security, Symantec’s recent acquisitions, compliance management, and a debate over hiring convicted hackers. Read these great articles and more in this month’s issue. (EZINE) VIEW ABSTRACT | GO TO

Malware: It's Everywhere by IBM March 2010 - (Free Research) Malware has become one of the most challenging security issues facing users today. But who owns this problem - consumers or web site owners? Join IBM for a one-hour web presentation where we will discuss this issue and introduce new techniques for fighting malware, give a background on deep scanning and malware identification and much more! (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Beyond Backup Ezine: Disaster Recovery Strategies for Branch Offices by CIO Decisions July 2009 - (Free Research) The July/August issue of CIO Decisions Ezine focuses on disaster recovery in remote and branch offices, especially in midmarket organizations. Read this issue to learn some great tips and techniques for increasing your remote workers' ability to bounce back after an unfortunate event. (EZINE) VIEW ABSTRACT | GO TO

Governance, Risk, and Compliance Management: Realizing the Value Of Cross-Enterprise Solutions by SAP America, Inc. January 2007 - (Free Research) This paper explains SAP’s vision for a cross-enterprise GRC solution and the benefits it can provide, defines key terms, and discusses what to look for when evaluating GRC software options. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using Virtualization for Testing and Development Environments by Dell and Microsoft December 2008 - (Free Research) In this podcast, virtualization expert Anil Desai talks with WhatIs.com's Alex Howard about the many ways virtualization can be used to improve software testing and development. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

FireScope Dash by FireScope Inc. July 2010 - (Free Research) You can’t fix problems you don’t know exist. To get ahead of issues before users are impacted you need real-time, deep intelligence on the health and performance of your infrastructure, from applications to environmentals and everything in between. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Future-Proofing the Core, the Distribution Layer, and the Wiring Closet of Enterprise Networks by D-Link June 2010 - (Free Research) With so much riding on the availability and performance of the network, businesses of all sizes need a reliable infrastructure that eliminates downtime and is highly efficient, and flexible to handle the challenges of ever-increasing bandwidth. Read this paper to learn what you should look for in a solution and how to choose the proper vendor. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtual Data Center E-Zine - Volume 23: Backup Strategies for Virtual Servers by SearchDataCenter June 2010 - (Free Research) With the number of virtual machines increasing in the data center, backing up servers today has become much more than just copying data files. Take a look at how virtualization technologies have changed traditional backup strategies and examine some of the approaches that protect against issues like accidental file loss and server crashes. (EZINE) VIEW ABSTRACT | GO TO

Virtual Data Center E-Zine - Volume 21: Pros and Cons of Moving to the Cloud by SearchDataCenter April 2010 - (Free Research) Cloud offerings are available today, but the technology and practices are still evolving. Organizations should consider a number of tradeoffs and implications carefully before making the move to the cloud. Learn which issues might make the case for cloud computing and which ones might be deal-breakers. (EZINE) VIEW ABSTRACT | GO TO

Information Security Magazine - February 2010: Under Control by Information Security Magazine February 2010 - (Free Research) Feature articles this month cover bringing data loss prevention coverage to mobile endpoints, readers’ security priorities and top investments for 2010, and new compliance mandates in Massachusetts and Nevada that signal a new generation of data protection laws. Read on for these great articles and more. (EZINE) VIEW ABSTRACT | GO TO

Automating IT Configuration Controls with Oracle Enterprise Manager Configuration Change Console by Oracle Corporation October 2008 - (Free Research) This whitepaper discusses how to define, track and enforce IT policies; automate IT compliance processes; and reduce the effort and cost of managing business applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Securing Sensitive Information: An Examination of Information Security Issues, Methods and Securing Data With LTO-4 Tape Drive Encryption by Hewlett-Packard Company July 2009 - (Free Research) Each month many companies, big or small, well known or unknown, experience a data security loss with the potential exposure of thousands to millions of sensitive customer or employee records. This brief examines cryptographic methods, specifically tape data encryption, to combat such security losses. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Free Trial: Fluke Networks Protocol Analyzer by Fluke Networks July 2010 - (Free Research) Fluke Networks ClearSight Analyzer is an application-centric packet analysis and troubleshooting analyzer that helps you quickly and easily get to root cause of application performance issues. No need to be a packet decode expert. Download free 14-day trial now. (TRIAL SOFTWARE) GO TO

Best Practices for Converting from Lotus Notes/Domino® to Google Apps by Google Apps July 2010 - (Free Research) This whitepaper takes a detailed look at the ins and outs of converting from Lotus Notes to Google Apps. Offering a helpful 10-step process for evaluating and implementing Google Apps, the document also covers issues such as cost savings and how to present a solid case to Senior Management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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