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Presentation Transcript: A Practical Guide to Measuring Customer Satisfaction in a Contact Center by Interactive Intelligence, Inc. March 05, 2010 - (Free Research) This Presentation Transcript shares best practices on how to design, deploy and assess customer satisfaction surveys and use that information to improve performance in the contact center. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

PODCAST: A Practical Guide to Measuring Customer Satisfaction in the Contact Center by Interactive Intelligence, Inc. February 22, 2010 - (Free Research) This podcast shares best practices on how to design, deploy and assess customer satisfaction surveys and use that information to improve performance in the contact center. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

WEBCAST: A Practical Guide to Measuring Customer Satisfaction in the Contact Center by Interactive Intelligence, Inc. February 22, 2010 - (Free Research) This webcast shares best practices on how to design, deploy and assess customer satisfaction surveys and use that information to improve performance in the contact center. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know by eGain Communications Corp. February 17, 2010 - (Free Research) This paper discusses and analyzes 5 myths frequently encountered in the context of self-service strategies and implementations, and offers proven industry best practices to counter them. This paper will be a valuable resource for you as you develop, implement, and refine your customer self-service strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Industry Intelligence: International Financial Reporting Standards for Hedge Funds by Advent Software, Inc January 04, 2010 - (Free Research) This paper introduces hedge funds and hedge fund service providers to IFRS. (WHITE PAPER) GO TO WHITE PAPER

IT Briefing: Netbooks vs. Notebooks: Matching Systems Form to Function in the Enterprise by Dell, Inc. January 05, 2010 - (Free Research) While netbooks enable easy use of internet and web-based applications at a low price, the computing device still has many limitations in terms or processing power, storage and applications capabilities. Read this IT Briefing to learn the pros and cons of netbooks and other larger format notebook systems. (IT BRIEFING) VIEW ABSTRACT | GO TO

Leveraging WAN Application Delivery Solutions to Accelerate and Secure Your Software-as-a-Service Capabilities by Blue Coat March 2008 - (Free Research) This whitepaper examines the business implications of the SaaS movement, the escalating performance and security expectations, and how a growing number of companies are safeguarding and accelerating these ondemand applications with proxy-based wide-area network (WAN) application delivery solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Increase Application Performance with Solid State Disks by Texas Memory Systems, Inc. March 2010 - (Free Research) Application performance can be dramatically increased using a solid state disk. This Texas Memory Systems’ paper introduces solid state disks and includes a comparison of methods for increased application performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Childress Klein Properties Case Study: Streamlining Property Management with a Unified Physical Infrastructure to Deliver Sustainability Benefits by Panduit January 2010 - (Free Research) In this case study about Childress Klein Properties, you’ll learn how to integrate thirteen disparate and traditionally proprietary critical building systems into a single, converged network for centralized control and monitoring which supports overall operational and sustainability objectives. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Continuous Data Protection - Your Safety Net in a Disaster by CDW Corporation September 2009 - (Free Research) When you resume business after a disruption, you want to pick up where you left off. That means minutes, or even seconds, before the lights went out or the computer virus struck. If your business is aiming for zero data loss and zero downtime, there's only one choice - continuous data protection (CDP). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reality Check – A Smart Business Continuity Strategy Can Offer Maximum Results at Minimum Cost by CDW Corporation September 2009 - (Free Research) In an increasingly digital world, it's clear that business continuity is no longer an option. Keeping systems running 24x7 and ensuring that data reaches its intended destination — precisely when it's needed — is the heart and soul of a business. This paper discusses Business-Continuity (BC) initiatives on a tight budget and with limited resources. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

TOTALLY Open™ Disaster Recovery by FalconStor Software February 2010 - (Free Research) With bandwidth-saving technologies, any-to-any replication, efficient storage, instant recovery, and fast failover, FalconStor Software offers TOTALLY Open Data Protection that is complete – and saves you time and money. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Setting a Precedent for Success: Turner Padget effectively eliminates unplanned downtime and cuts server footprint by 50% with Dell solutions and VMware by Dell and VMware April 2009 - (Free Research) Turner Padget Graham & Laney, P.A., a Columbia, South Carolina-based law firm with five locations throughout the state sought to consolidate legacy servers, improve availability for remote users, increase storage capacity and implement a new disaster recovery DR/BC strategy. In this case study you'll learn about their new Dell and VMware solutions. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Future of Enterprise Content Management: Guidelines for Transforming Your ECM System to ECM 2.0 with SharePoint 2007 and DocAve by AvePoint, Inc. February 2010 - (Free Research) The goal of an Enterprise Content Management (ECM) system is to connect the people, processes, and information of an organization. This document is intended to aid IT administrators and other stakeholders responsible for deploying and managing an Enterprise Content Management (ECM) system for their organization. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Fact or Fiction: Enforcing Change Management and Configuration Management with Tools and Technologies by SearchSecurity.com October 2009 - (Free Research) This podcast educates information security and IT pros on the right tools and technologies to create a solid process that provides the data, insight and metrics you need to meet your compliance and business objectives. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

The Role of ERP in Globalization by SAP America, Inc. September 2008 - (Free Research) This whitepaper examines the role of ERP in Globalization in detail, outlining steps to improve current strategies to meet the changing face of the global business of today ...and tomorrow. (BOOK) VIEW ABSTRACT | GO TO

Effective SharePoint Governance: Meeting Business Objectives Through Top-Down SharePoint Administration by AvePoint, Inc. August 2008 - (Free Research) This document is intended to aid IT administrators and other stakeholders responsible for managing SharePoint deployments, in planning and implementing a comprehensive, reliable, and efficient governance strategy appropriate to their organizational needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Networking and Unified Communications by CDW Corporation September 2009 - (Free Research) In an effort to drive profitability and rein in costs, businesses are continually seeking to improve operational capabilities. Primary to this objective are today’s burgeoning network infrastructures which are continually being asked to do more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Economist Intelligence Unit: A New Mandate for IT by SAP America, Inc. April 2007 - (Free Research) Learn more about the changing role of IT in business. This report includes research targeted towards senior executives responsible for managing and deploying information technology in pursuit of business objectives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Is Online Server Backup Appropriate for Your Business? by Iron Mountain Digital May 2009 - (Free Research) Read this white paper to examine the setbacks of traditional backup, gain a better understanding of online backup, and discover why Iron Mountain's LiveVault solution for automated server backup and recovery won the 2006 award for Best Storage Software Solution from the Software and Information Industry Association. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

WEBCAST: Designing the Data Center of the Future with Andy Cavney, Joanne Tyree, and Marc Naese by Panduit January 2010 - (Free Research) Watch this webcast to learn about have to achieve a new data center for energy efficiency and strategic IT objectives. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Demonstrating Business Value: It Pays to Assess and Understand the Total Cost of Ownership of IT Investments by Microsoft Corporation India Pvt Ltd November 2009 - (Free Research) This IDC Analyst Connection takes a closer look at the key parameters in establishing the appropriate financial objectives in an organization's decision-making framework. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Reduce Downtime by 70% - Without Spending a Dime by Marathon Technologies January 2010 - (Free Research) This paper outlines Niel Nickolaisen's proven model for strategic alignment of IT with business objectives. It also describes how Marathon's everRun® software supports the execution of these steps by providing automated high availability and tiered availability levels for Windows Server applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

EZ Insight: The IBM Rational Jazz Strategy for Collaborative Application Lifecycle Management by IBM July 2009 - (Free Research) With the Jazz project, IBM Rational is providing integrated tools and processes that help people working on distributed teams become more effective in producing software solutions. Read this paper to learn more about the Jazz project, Rational's vehicle for achieving collaborative application lifecycle management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Strategic Considerations for Evaluating Enterprise Performance Management Solutions by IBM October 2009 - (Free Research) Read this paper to learn about current market trends in Enterprise Performance Management solutions. There are many investment strategies organizations must evaluate in order to best take advantage of the technological innovations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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