Virtualization | Business Intelligence Solutions | Storage Management | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Storage Area Network (SAN)/ Network Attached Storage (NAS) | Network Security | Disk-based Backup & Storage/ RAID | Mobile Device Management | Customer Relationship Management (CRM) | Data Center Management

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Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry February 25, 2009 - (Free Research) Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Business Value of Pervasive BI by SAP America, Inc. February 01, 2010 - (Free Research) This Aberdeen Analyst Insight draws on three discrete data sets in order to examine the business value of making access to BI more pervasive across the enterprise. The data shows that users taking such an approach have overcome a number of organizational challenges in order to drive significant business performance enhancements. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Comparing Servers for Oracle Database 11g Upgrades by HP and Intel May 21, 2010 - (Free Research) In this e-book, readers can View a technical comparison of four servers capable of running Oracle 11g and determine Which edition of Oracle 11g best fits their needs. Additionally, expert advice is given on in-place upgrade vs. a migration upgrade. (EBOOK) VIEW ABSTRACT | GO TO

A Case to Optimize by CDW Corporation September 08, 2009 - (Free Research) A business manager identifies an urgent need for a software application and requests a server to run the new application. Then the server provisioning process kicks off. Read this short whitepaper to learn about new techniques and technologies that can enable your business to cut through so much of the red tape involved in adding new applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Organizations Make Better Decisions by SAS Institute Inc. April 13, 2010 - (Free Research) This report describes how organizations are attempting to improve specific decisions. Most analyses of decision-making address single capabilities, such as technology, leadership, or group process. In this research, the topics addressed were more comprehensive - the idea being to understand which improvements were used most frequently. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

6 Mistakes Companies Make and How to Avoid Them by SAP America, Inc. September 28, 2009 - (Free Research) This paper highlights common mistakes companies make in a down economy and discusses how organizations can use business intelligence to avoid them. Use the self-assessment questionnaire at the end of this paper to determine the level of business intelligence opportunity across your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Economist: In search of clarity - Unraveling the complexities of executive decision-making by SAP America, Inc. September 01, 2007 - (Free Research) Decision-making by companies has enormous room to improve both in terms of efficiency and quality; it will have to for companies to keep pace in an increasingly competitive global business environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Integration: Creating a Trustworthy Data Foundation for Business Intelligence by SAP America, Inc. June 02, 2009 - (Free Research) This white paper discusses the importance of data integration and help you identify the key challenges of integrating data. It also provides you with an overview of data warehousing and its variations, as well as summarizes the benefits and approaches to integrating data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Five Things Data Architects Need to Know About Collaborating with their Business Users by Embarcadero Technologies, Inc. March 27, 2009 - (Free Research) Improving interaction between IT architects and their business clients ensures that what their teams produce moves the client's business forward. This paper discusses five things you can do right now to improve collaboration with business users. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Create Supported SQL Server 2008 Virtual Machines -- Rely on Server Virtualization to run SQL Server 2008 by Dell, Inc. and Intel September 01, 2008 - (Free Research) The support team for Microsoft SQL Server has published guidelines for virtualizing this database engine. Read this paper to learn how to move forward with the process and create supported SQL Server virtual machines (VMs) that can be hosted on Dell PowerEdge servers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Weighing your Call Center Hosting Options by inContact May 07, 2010 - (Free Research) Richard Snow, a contact center technology expert offers advice on evaluating hosted contact center technology, including evaluation criteria and tips for what to include in SLAs and RFPs. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Email Archiving: A Proactive Approach to e-Discovery by Proofpoint, Inc. July 2008 - (Free Research) This whitepaper addresses the key e-discovery challenges facing legal and IT departments today, form the impact of regulations such as the Federal Rules of Civil Procedure (FRCP) to the technology required to deal with them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Going Mobile: Developing an Application Mobilization Plan for Your Business by BlackBerry June 2008 - (Free Research) The BlackBerry Enterprise Solution is a comprehensive platform, designed to meet your organization's needs to mobilize enterprise applications and systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Increasing IT Efficiency by Mobilizing ITSM and ITIL Capabilities by BlackBerry November 2007 - (Free Research) This Webcast reviews the best practices and business drivers for mobilizing ITSM applications. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Repair Technicians Switch from Paper to Mobile Workforce Management Solution by BlackBerry December 2009 - (Free Research) AIS Construction Equipment (AIS), a heavy construction equipment dealership that sells, rents and repairs machinery, was challenged to automate work orders completed by service technicians who repair heavy equipment to accelerate the billing cycle, follow up on sales leads and improve customer service. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Building Blocks for Private Cloud: Automation, Virtualization, and Cloud Service Management by newScale, Inc. May 2010 - (Free Research) This paper presents the building blocks for private cloud, which include virtualization, automation and cloud service management. Read on to learn more about each building block and how they can be used to create a successful private cloud. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Portfolio Construction and Trading: Seven Key Factors in Evaluating Order Management Systems to Close the Gap by Advent Software, Inc January 2009 - (Free Research) This document examines the current state of Order Management Systems (OMS) portfolio management capabilities, identifies major challenges and "pain points" that firms encounter, and outlines seven system attributes needed to overcome them. (WHITE PAPER) GO TO WHITE PAPER

FACTS® Web™ by Ebix Health, Inc. January 2001 - (Free Research) FACTS®Web™ facilitates the sharing of real-time information directly from your FACTS® system to insureds, employees, and provider's web browsers through the Internet. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Preparing for E-Discovery - The Litigator and the Information Professional Responsibilities by Hewlett-Packard Company March 2009 - (Free Research) This paper reviews e-discovery scenarios where Legal and IT must be a united front; understanding both sets of requirements and responsibilities, managing the e-discovery process, and action steps for Legal and IT to ensure regulatory compliance and reduced costs and risk of e-discovery. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reversing the Requirement for Storage Growth — IBM Consolidates and Simplifies Tier-2 Storage by IBM February 2009 - (Free Research) IBM recognizes the need to not only consolidate data center storage, but also to reduce the amount of array capacity required to store multiple copies of business-critical information. Read this article for information on how data center storage issues can be addressed using innovations such as data deduplication. (TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

RAID basics for enterprise data storage managers by Nexsan Technologies June 2010 - (Free Research) In order to fully understand present and future advancements in RAID technology, start with the basics principles of what makes RAID such an effective enterprise storage technology. This podcast discusses everything RAID including the different levels, basic principles, benefits and drawbacks of leveraging RAID, the 2010 market trends and more. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

10 Ways To Use ERP To Lean The Manufacturing Supply Chain by IFS June 2009 - (Free Research) This white paper gives four tips to help you bring lean supply chain improvements to your manufacturing operation. Additionally, it discusses six technology tools that help automate these lean supply chain practices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Does Virtualization Change Your Approach to Enterprise Security? by GlassHouse Technologies, Inc. June 2010 - (Free Research) As with any new technology, in order to achieve a secure implementation, it is necessary to augment existing policies and practices with an understanding of how virtualization works. Read this paper to find out more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Software Common Hacks and Counterattacks: A Guide to Protecting Software Products Against the Top 7 Piracy Threats by SafeNet, Inc. July 2010 - (Free Research) In order to ensure they are properly paid for use of their application, Independent Software Vendors (ISV) must implement some type of software protection. This white paper examines a variety of the most common hacking techniques, and the best counterattacks available for protecting your application from piracy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Simplifying and Optimizing IT - Dell Helps Control Data Center TCO by Dell, Inc. March 2009 - (Free Research) The data center of every business, whether SMB or enterprise, needs to find its own sense of balance between simplification and optimization that needs to be attained in order to lower the total cost of ownership (TCO) of the enterprise information technology (I.T.) infrastructure. To learn how Dell can lower the TCO of your data center, read on. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

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