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Weighing your Call Center Hosting Options by inContact May 07, 2010 - (Free Research) Richard Snow, a contact center technology expert offers advice on evaluating hosted contact center technology, including evaluation criteria and tips for what to include in SLAs and RFPs. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Scale Computing Technology Overview by Scale Computing May 01, 2009 - (Free Research) Scale Computing’s core offering is Intelligent Clustered Storage, or ICS™. ICS functions as an independently controlled mass data storage device, similar in function to a Storage Area Network (SAN) or Network Attached Storage (NAS) device. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

The OSI Model: Understanding the Seven Layers of Computer Networks by Global Knowledge July 2006 - (Free Research) This paper explains each of the seven layers of OSI model, including their functions and their relationships, also it provide with an overview of the network process, which can act as a framework for understanding the details of computer networking. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cost-cutting strategies for a virtualized data center: Performance and capacity management tools by Dell, Inc. and Intel June 2009 - (Free Research) In this expert podcast, learn how new capacity planning and performance management tools utilize automation and an intuitive interface to increase resource utilization and reduce capital expenditures for your virtualized data center. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

CA ARCserve Backup r12.5 Technical Video Series: User Profile and Audit by CA ARCserve May 2010 - (Free Research) Check out this demonstration for an explanation of CA ARCserve Backup r12.5 user profile and audit functions. This video offers detailed instructions on this solution's functionality. (VIDEO) VIEW ABSTRACT | GO TO

Perfect your Practice with Point-of-Care Technology by CDW Healthcare July 2010 - (Free Research) The volume of patients visiting ambulatory clinics will continue to rise, as will the number of digital functions required to provide the best quality care safely and efficiently. Physician practices must keep pace with the state of automation by adopting point-of-care (PoC) technology that helps enable seamless access to patient information. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Making the Cloud Relevant: E-Business, IT as a Service, and Everything as a Service by Hewlett-Packard Company July 2010 - (Free Research) This document explores a scenario that IT organizations could face in the not too distant future, brought about by the advent of the cloud phenomena - one that forces radical change or results in dire consequences for IT as we know it, and perhaps even removing the function altogether. Intrigued? Read more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A contextual perspective on the cloud: past, present, and future by Hewlett-Packard Company July 2010 - (Free Research) This document explores a scenario that IT organizations could face in the not too distant future, brought about by the advent of the cloud phenomena - one that forces radical change or results in dire consequences for IT as we know it, and perhaps even removing the function altogether. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Center Projects: System Planning by APC by Schneider Electric February 2009 - (Free Research) The planning sequence described in this paper covers the design of the data center's physical infrastructure layer, whose job it is to house, power, cool, and protect the data center's computing and network functions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Risk Management: Guide to Software Risk Assessments and Audits by Veracode, Inc. June 2010 - (Free Research) Risk is a function of the likelihood that a potential vulnerability will be exploited, and the resulting impact of that exploitation. In IT systems, risk can be introduced from the internet, servers, networks, malicious insiders, and even lapses in physical security. This whitepaper provides IT risk management best practices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Defining Identity Management by Hitachi ID Systems, Inc. June 2010 - (Free Research) This document defines the components of identity management, starting with the underlying business challenges of managing user identities and entitlements across multiple systems and applications. Identity management functions are defined in the context of these challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast- Dell and Intel Present - Client Virtualization: What are my options? by Dell, Inc. and Intel March 2010 - (Free Research) In this podcast, learn which things are important to keep in mind when virtualizing desktops, from platform to functional applicability. Discover technology for applications and end users that enable increased security and manageability. Find out which functions make the most sense to centralize to achieve maximum benefits. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Dell and Intel Present - Client Virtualization: What Are My Options? by Dell, Inc. and Intel March 2010 - (Free Research) In this webcast, learn which things are important to keep in mind when virtualizing desktops, from platform to functional applicability. Discover technology for applications and end users that enable increased security and manageability. Find out which functions make the most sense to centralize to achieve maximum benefits. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Seven Ways ITIL Can Help You in an Economic Downturn by BMC Software, Inc. June 2009 - (Free Research) IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress. ITIL can help you to deliver higher-performing technology services that help your business to be both more competitive today and... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Complimentary Chapter from Security Expert Ron Ben Natan, Ph.D.: Database Activity Monitoring by Guardium, an IBM Company July 2009 - (Free Research) Read the "Database Activity Monitoring (DAM)" chapter from "HOWTO Secure and Audit Oracle 10g and 11g" (CRC Press, 2009) and learn how to leverage DAM to prevent SQL injection attacks, monitor privileged users and track access to sensitive data. (BOOK) VIEW ABSTRACT | GO TO

Why Install IPv6 instead Of IPv4? by Global Knowledge January 2009 - (Free Research) IPv6 satisfies the increasingly complex requirements of hierarchical addressing that IPv4 does not provide. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Learning from BPM Leaders: Benefits, Prerequisites and the Impact of Successful BPM Initiatives by SAP America, Inc. June 2009 - (Free Research) The experiences of BPM leaders have created, for CIOs just beginning the implementation process, a road map to success: improved business and IT communication, an overall refresh of roles and responsibilities and greater process flexibility - those that do BPM right reap the ultimate reward of business innovation: competitive advantage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Revitalizing Healthcare Delivery with Mobile Communications (Part 1) by BlackBerry November 2007 - (Free Research) This paper is the first in a four-part series that offers an overview of the current healthcare situation and suggests ways in which wireless technology solutions address healthcare challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

AirMagnet WiFi Analyzer by AirMagnet February 2010 - (Free Research) AirMagnet WiFi Analyzer is the industry "de-facto" tool for mobile auditing and troubleshooting enterprise 802.11a/b/g/n networks. AirMagnet WiFi Analyzer solves end user WLAN issues while automatically detecting security threats and other wireless network vulnerabilities. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Fundamentals of a Well-Built SAN by Hewlett Packard Company and Intel August 2009 - (Free Research) The purpose of this white paper is to describe the benefits of a clustered architecture in comparison with traditional controller-based architectures, and to discuss the technology that makes HP LeftHand SANs better by design. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtualization and the Green Data Center: Server Virtualization Can Help Reduce Energy Costs by up to 50% by CDW Corporation October 2008 - (Free Research) Server virtualization coupled with consolidation can help data center managers with efficiency and cost issues. Check out this paper to learn how your organization can achieve significant data center energy savings. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs by Pivotal CRM, a CDC Software solution November 2009 - (Free Research) This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Exchange between Oracle EBS & Other Systems – the Easy Way: A Guide to Automating Data Exchange and Event-Driven Processes from within Oracle EBS by STR Software May 2010 - (Free Research) Companies are looking for solutions that seamlessly handle the interchange of data between Oracle EBS and a third-party system. This paper provides a solution to a number of challenges they face with regards to exchange of data between Oracle EBS and third-party systems. Read on to learn more about these challenges and the one solution to them all. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

FACTS ADMIN - Advanced Technologies for Expert Health Claims Management by Ebix Health, Inc. January 2004 - (Free Research) FACTS ADMIN is a fully automated, real-time policy administration system - with support for membership enrollment and eligibility management, premium administration, accounts payable, and administration of broker commissions. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Step Up Your Strategy – Fine-Tune Use of Storage Availability Processes as a Part of a Business-Continuity Plan by CDW Corporation September 2009 - (Free Research) Business continuity (BC) and disaster recovery (DR) should be major components of any risk-management strategy. After all, no business wants to be caught unprepared for unforeseen events such as floods, fires, terrorist attacks, power outages or other disturbances. That's why planning and regularly testing BC and DR programs is essential. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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