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Repair Technicians Switch from Paper to Mobile Workforce Management Solution by BlackBerry December 01, 2009 - (Free Research) AIS Construction Equipment (AIS), a heavy construction equipment dealership that sells, rents and repairs machinery, was challenged to automate work orders completed by service technicians who repair heavy equipment to accelerate the billing cycle, follow up on sales leads and improve customer service. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Collaboration: Working Together Means Working Smarter by Dell, Inc. and Intel January 08, 2010 - (Free Research) Think about the ways your business could perform better if your employees were connected to each other and to your data. This article tackles some typical business collaboration challenges and how servers can help conquer them. (JOURNAL ARTICLE) VIEW ABSTRACT | GO TO

Oracle and HP: Overcome the Challenges of IT Sprawl. by HP and Intel May 07, 2010 - (Free Research) This video features several segments from HP's partners about the benefits of working with HP. Speakers include representatives from Oracle, Amdocs, and QAD. (VIDEO) VIEW ABSTRACT | GO TO

Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry February 25, 2009 - (Free Research) Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry February 25, 2009 - (Free Research) Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Business Value of Business Intelligence by SAP America, Inc. January 29, 2010 - (Free Research) The goal of this article will be to contribute to the emerging dialog on the subject of business value by extrapolating from BI lessons learned and from DecisionPath Consulting’s experience working with Fortune 1000 customers and Government agencies (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Logistics Company Enhances Operations with Efficient Messaging Solution from Dell by Dell, Inc. and Intel December 29, 2009 - (Free Research) Dell, a global provider of PC hardware and enterprise solutions, began working with customers early in the development of Microsoft® Exchange Server 2010. With Dell expertise and Exchange Server 2010, Super Group, a South African supply chain and logistics company, benefits from cost-effective and efficient communications technology. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Top 10 Things You'll Save with ECM by Perceptive Software July 22, 2010 - (Free Research) Explore the proven impact of enterprise content management (ECM) software technology and discover your potential for greater business success. Read this paper to learn about the top 10 things you’ll save with ECM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Windows 7 and AppLocker by Global Knowledge January 25, 2010 - (Free Research) Organizations want to run the apps they want, and not run the apps they don't want. One of the tools Microsoft has given Active Directory administrators to help in this regard, Software Restriction Policies (SRPs), has been re-engineered in Windows 7 as AppLocker. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Intelligence: The Definitive Guide for Midsize Organizations by SAP America, Inc. June 01, 2008 - (Free Research) Business intelligence (BI) allows organizations to better understand, analyze, and even predict what's occurring in their company. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Bankinter turns to Intel® Core™2 Processor with vPro™ technology to strengthen IT services support for desktop PCs by Intel Technology Provider May 09, 2008 - (Free Research) Bankinter, a multichannel bank, chose to work together with Intel and Infogroup in order to benefit from Intel® Core™ 2 Processor with vPro™ technology which it believed could meet its desktop platform manageability challenge. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Check Point Abra: A Virtual Secure Workspace by Check Point Software Technologies Ltd. June 28, 2010 - (Free Research) Read this paper to learn how Abra provides a convenient secure access to the corporate workspace, while pre­venting data loss and malicious activity from remote systems — at a significantly reduced cost over traditional endpoints. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The End User Experience: The Working End User by Intel Technology Provider November 18, 2009 - (Free Research) This webcast provides recommendations to help organizations better meet the diverse computing needs of their customers. Discover how to improve the end user experience with centralised virtual desktops and application virtualisation. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Top 10 Reasons Customers Choose SAP for Business Transformation by SAP America, Inc. January 01, 2006 - (Free Research) SAP is a customer’s company, whose organization is designed for, and encouraging of, innovation in all its aspects - from product development to product delivery to product implementation. Read this white paper to discover the top 10 reasons why customers choose SAP for their business transformation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast: The End User Experience: The Working End User by Intel Technology Provider November 19, 2009 - (Free Research) This podcast provides recommendations to help organizations better meet the diverse computing needs of their customers. Discover how to improve the end user experience with centralised virtual desktops and application virtualisation. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Scenarios for Unified Communications by AT&T Corp April 05, 2010 - (Free Research) More companies are likely to migrate toward unified communications as awareness of the concept spreads. This paper explains why UC is particularly appropriate for help desk support, R&D project management, generating marketing leads, sales force support, manufacturing production and knowledge sharing in large organizations. (WHITE PAPER) GO TO WHITE PAPER

Case or Process? Does it Really Matter? by Pegasystems July 26, 2010 - (Free Research) Interest in case management has climbed higher and higher throughout 2009 and 2010. Business process management (BPM) and enterprise content management (ECM) suites alone are insufficient for dynamic case management, but the convergence of BPM, ECM, business analytics, and event processing will breathe new life into case management. (VIDEO) VIEW ABSTRACT | GO TO

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution February 20, 2009 - (Free Research) This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Implementing Lucene/Solr open source search in a dot-net and DBMS environment by Lucid Imagination and Findwise SE May 27, 2010 - (Free Research) Attend this webcast and hear from Bo Raun, Search Architect at Nordjyske Medier's, as he discusses their IT strategy and how to make the transition to open source Solr. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

SQL Server Insider E-Zine – Volume 1: Is Self-service BI the Answer? by SearchSQLServer.com February 16, 2010 - (Free Research) Business intelligence is a hot topic in 2010, especially with the upcoming release of Microsoft's SQL Server 2008 R2 being dubbed as the "BI release." In this e-zine, one SQL Server expert breaks down exactly what goes into self-service BI, where it works and where it falls short. (EZINE) VIEW ABSTRACT | GO TO

Podcast: Implementing Lucene/Solr open source search in a dot-net and DBMS environment by Lucid Imagination and Findwise SE June 08, 2010 - (Free Research) This podcast features Bo Raun, Search Architect at Nordjyske Medier's, as he discusses their IT strategy and how it rests on Microsoft technologies. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Business Ready Configurations for Virtualization with Dell™ PowerEdge™ Blade Servers, Dell Equallogic™ Storage, and VMware Infrastructure™ by Dell, Inc. and Intel May 24, 2009 - (Free Research) This white paper provides an overview of recommended servers, storage, software, and services. It can be used to plan, scope, and procure the required components to set up a virtualization infrastructure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

BPM Taxonomy Whitepaper - Dan Woods - Sponsored by SAP and Accenture by SAP America, Inc. March 01, 2009 - (Free Research) This paper provides a survey of the practices and technology related to business process management (BPM). Basic concepts are explained, the transformational effect on the enterprise is examined, and the value that BPM can create is analyzed. The paper then presents a survey of the vast array of technology that is related to BPM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SAP Crystal Reports Server 2008 by SAP November 25, 2009 - (Free Research) It’s up to you to create, share, schedule, and deliver reports for your entire team. To do it, you need serious functionality from your reporting software. But you must also work within a tight budget and other reporting solutions come with hidden costs. (TRIAL SOFTWARE) GO TO

Working Smarter By Moving To IBM/RedHat Based Desktop Software Alternatives by IBM August 10, 2009 - (Free Research) This webcast provides practical insights on winning over business end users by overcoming their perceptions and knowledge gaps around Linux desktops and smarter collaboration capabilities that can help people make better decisions faster for greater productivity and business agility. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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