BIG-IP WebAccelerator Web Application Delivery for Portal, CRM, & ERP by F5 Networks. BIG-IP WebAccelerator is a web application delivery solution that provides a series of intelligent technologies that overcome problems with browsers, web application platforms, more... >> Discover more offerings from F5 Networks.
		Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM. Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable more... >> Discover more offerings from CDC Software - Pivotal CRM.
		CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America Inc.

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Service Oriented Architecture (SOA) | Technology ROI Tools | Customer Service (General) | Customer Experience Management (CEM) | Web Services | Customer Relationship Management (CRM)

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Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service by Avaya Inc. June 2008 - (Free Research) Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IFS Machinery - ERP for Complex Order-Driven and Mixed-Mode Manufacturing by IFS IFS offers a proven solution for machinery manufacturers who produce, deliver & service their products based on unique customer requirements, using either predefined product configurations or custom engineering. IFS helps coordinate complex order-driven & mixed-mode manufacturing and purchasing of material.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Configuration Audit and Control: 10 Critical Factors to CCM Success by Tripwire, Inc. October 2008 - (Free Research) Change and Configuration Management (CCM) tools and processes have become rather commonplace in today's business community as an effective way to gain control of dynamic IT environments. This white paper has the details. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ITIL: An Indispensable Guide by matrix42 June 2008 - (Free Research) matrix42’s Empirum allows the complete and centralized administration of all PCs, servers, configurations and software assets for both Windows and Linux environments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

What's Good for Security Is Good for Operations: Why Configuration Assessment Followed by Change Auditing Is Key to Operational Stability by Tripwire, Inc. July 2008 - (Free Research) Discover why configuration assessment followed by change auditing is key for operational stability, and that gaining visibility into all change to IT systems is the first step toward employing best practices across the organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Grid Engine Tuning: Service Offering by Univa UD October 2008 - (Free Research) In this document, Univa UD outlines a service offering for custom-tuning a Grid Engine installation to optimize performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IFS Enterprise Asset Management - EAM / CMMS by IFS IFS Enterprise Asset Management (EAM) is an information management system that connects all departments and disciplines within a company, making them an integrated unit.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Making IT Infrastructure Management Easier and More Efficient by Dorado Software November 2008 - (Free Research) This white paper provides some information on how Dorado Software can help organizations to more efficiently and cost effectively manage the various components of their IT infrastructure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

File Integrity Monitoring: Secure Your Virtual and Physical IT Environments by Tripwire, Inc. October 2008 - (Free Research) Discover the capabilities your file integrity monitoring solution should have to effectively secure and control your virtual and physical IT infrastructures. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Proving Control of the Infrastructure: The need for independent detective controls within Change/Configuration Management by Tripwire, Inc. October 2008 - (Free Research) If industry analysts are correct the greatest point of leverage for increasing the overall reliability, availability and security of information systems, and addressing compliance requirements, is controlling change across the IT infrastructure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

NetAcuity IP Intelligence Technology by Digital Element NetAcuity IP Intelligence provides the most comprehensive set of IP data available for targeted online advertising, content localization, geographic rights management, local search optimization, local ad serving, and enhanced analytics.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

BIG-IP Local Traffic Manager by F5 Networks The BIG-IP® Local Traffic Manager is an application delivery networking system that provides the most intelligent and adaptable solution to secure, optimize, and deliver applications, enabling organizations to effectively and competitively run their business.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Deliver against Business Goals with IT Lifecycle Management by matrix42 June 2008 - (Free Research) In this Podcast Holger Maul CEO of matrix42 has been interviewed to gain matrix42's perspective on IT Lifecycle Management. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Gartner Toolkit Case Study: Successful PC Life Cycle Management Implementation by matrix42 June 2008 - (Free Research) The company took the desktop refresh as an opportunity to review its PC life cycle management tools and processes and selected Empirum from matrix42 for inventory, license management, software/patch distribution and client backup. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Advanced Technology that Delivers more Business at Less Cost by Realtime Solutions Group Realtime STP is the leading solution for new business processing and expert underwriting decisioning for life and health carriers ready to adopt STP. It is a web-based end-to-end solution capable of fulfilling the promise of straight through processing—delivering a policy from application to issue in one customer interaction.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The right tools for the job: Technologies for addressing PCI DSS by Ounce Labs July 2008 - (Free Research) Check out this expert webcast for an overview of today's PCI-related technologies and how your company can use these tools to meet specific PCI DSS requirements. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

IFS Applications - Supply Chain Management by IFS Increase your margins by controlling your costs and turn your strategy into reality. Our supply chain management software will enable you to master the three key disciplines of cost, availability and quality.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Complete Network Assessment by Dorado Software November 2008 - (Free Research) This paper gives a brief overview on how a complete network inventory assessment can improve the health & security of network. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top 20 Global Pharma: Replacing Platform™ LSF® with UniCluster Express by Univa UD August 2008 - (Free Research) UniCluster Express from Univa UD is a fully integrated, community-enabled open source cluster software stack with unrestricted support for all its components. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Desktop Management DEMO: Desktop Authority® Version 7.8 by ScriptLogic Corporation February 2008 - (Free Research) ScriptLogic Corporation's award-winning suite of desktop, server and Active Directory solutions help to empower network and security administrators to proactively save time and resources. Download this free 30 day evaluation. (DEMO) VIEW ABSTRACT | GO TO DEMO

Configuration Control for Virtual and Physical Infrastructures with Tripwire ConfigCheck by Tripwire, Inc. August 2008 - (Free Research) Check out this free IT download of Tripwire's ConfigCheck and experience the benefits of greater security for VMware's ESX hypervisor. (DEMO) VIEW ABSTRACT | GO TO DEMO

Case Study: Cassatt Resource Optimization through Active Power Management by Cassatt Corporation September 2008 - (Free Research) The project’s goal is to identify key technology, policy and implementation experts and partners to engage in creating a series of demonstration projects that show emerging technologies and best available energy efficiency technologies. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

IT Process Automation - Improve Processes with ITIL-ITSM Six Sigma or COBIT by Opalis Software, Inc. June 2008 - (Free Research) Orchestrating the IT infrastructure to meet the needs of the business is central to delivering on the promise of IT Process Automation (ITPA). This article examines the processes that will help your organization improve your IT processes. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

PCI for Retailers: Staying Compliant in an Insecure World by Tripwire, Inc. October 2008 - (Free Research) Check out this webcast to learn how configuration audit and control can help your company meet compliance requirements and get tips for increasing the security of point of sale systems. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Tools to Test Your DR Plan by Storage Magazine September 2008 - (Free Research) In addition to periodically testing your disaster recovery (DR) site, DR testing tools can constantly monitor the site's readiness to recover from a disaster. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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