Help Desk and Call Management | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Managed Care (HMO/ PPO) | Issue Tracking and Management | Software Licensing Management | Information Lifecycle Management | Workforce Management | Enterprise Asset Management (EAM) | Change and Configuration Management | Availability, Performance and Problem Management

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HEALTHsuite® - Claims Processing Software by RAM Technologies, Inc. HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Southeastern Container turns to Motorola and decisionpoint systems for RFID asset tracking by Motorola, Inc. June 16, 2009 - (Free Research) Southeastern Container is using Motorola fixed and handheld readers, and Motorola antennas to track their reusable bins for effective and accurate inventory control. Exact information on their vital core business assets - the bins - will provide a bin's exact history, lifetime, location, status and contents. Read this case study to learn more. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

BridgeTrak Version 8.0 - Help Desk Ticket tracking by ScriptLogic Corporation April 10, 2009 - (Free Research) If you are looking to improve the efficiency of your help desk, BridgeTrak Suite offers comprehensive trouble ticket tracking that is intuitive, customizable and scalable to meet the needs of your business. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Numara Track It! - Change Management Webinar by Numara Software June 08, 2009 - (Free Research) The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of... (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Numara Software Webinar - Track It! by Numara Software June 08, 2009 - (Free Research) Watch this webinar to get an overview of Numara's Track It! software solution and free trial download that offers everything needed to manage your Help Desk and IT assets while enabling your organization to cost-effectively employ industry best practices. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Case Study: Deep in the Heart of Texas Motorola Helps Keep Drivers Safe by Motorola, Inc. August 2008 - (Free Research) If you're looking for a way to more efficiently backhaul WiMAX traffic from cell sites to the WAN, this paper has the answer. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

SAP Data Archiving: The First Step toward Managing the Information Lifecycle: Best Practices for SAP ILM to Improve Performance, Compliance and Cost by Dolphin Corporation March 2009 - (Free Research) This whitepaper discusses the business case for data archiving as the first step in an SAP ILM strategy; strategies for Data Archiving, Retention Management and the Retention Warehouse strategy for legacy decommissioning in SAP; and Dolphin's best practices approach to an effective, long-term ILM strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

eTSS - Web Based Electronic Time Sheet Management Software by GHG Corporation GHG Corporation's electronic Time Sheet Management Solution (eTSMS) is a web-based employee management tool that automates time collection and approval processes.  (ASP) GO TO DETAILED REPORT

JIRA 3.13 -- Bug and Issue Tracking Software Trial Demo by Atlassian April 2009 - (Free Research) JIRA lets you prioritize, assign, track, report and audit your issues, whatever they may be -- from software bugs and help-desk tickets to project tasks and change requests. More than just an issue tracker, JIRA is an extensible platform that you can customize to match to your business processes. Try JIRA free for 30 days now. (DEMO) GO TO DEMO

DevTest Studio by TechExcel June 2009 - (Free Research) From test case creation, planning and execution through defect submission and resolution, DevTest Studio tracks and manages the complete quality lifecycle. (TRIAL SOFTWARE) GO TO

Syberworks Learning Management System Product Suite by SyberWorks, Inc. This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

VMware ACE 2 Enterprise Edition: Desktop Virtualization Solution by AMD and VMware, Inc (E-mail this company) VMware ACE 2 Enterprise Edition delivers desktop virtualization solutions for enterprise users. Use VMware ACE 2 to deploy an ACE virtual machine as an IT managed “virtual laptop” to remote workers, provision controlled desktop images as sandbox environments or run legacy operating systems & applications on an existing PC as you migrate to Vista.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

IPControl - automated IP Address Management & DNS/DHCP server configuration by BT Diamond IP IPControl is a next-generation software system that enables service providers and enterprises to dramatically improve their IT infrastructure operational efficiency and service levels by automating IPAM and DNS/DHCP server configuration.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Error Proofing with Radio-frequency Identification (RFID) by Intermec March 2009 - (Free Research) This white paper details the financial impact of errors and recalls, explains how RFID can be used for error proofing and other manufacturing processes, presents the benefits of RFID-based processes, and describes developments in tag technology that make RFID a reliable resource for automotive process tracking and error proofing. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco IP Phone Features by Global Knowledge February 2009 - (Free Research) This paper explains various features (Softkeys) available to the phone while in a call state. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Genius Project4Domino (GP4D) by Genius Inside June 2009 - (Free Research) 2008 Lotus Award Winner, Genius Project4Domino is a web and IBM Lotus Domino based project management solution that fulfils all crucial project management needs: planning, document management, team collaboration, resource management, project, budget and cost tracking and reporting. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Fast Track ERP Implementation: Advice from the Field by IFS June 2009 - (Free Research) ERP implementations don't have to take months or years. This white paper discusses how Colfax Corp. implemented IFS Applications in as little as nine weeks. It presents a case study of Colfax's complex but rapid rollout, and offers fast tracking tips from Colfax Business Analyst Jay Michael. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Still Struggling to Reduce Call Center Costs without Losing Customers? by SAP America Inc February 2008 - (Free Research) Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IBM Rational Asset Manager e-Kit by IBM March 2009 - (Free Research) Explore the benefits of Rational Asset Manager with this IBM e-Kit. The e-Kit includes demos, white papers and a webcast. Discover how to track and audit your assets to utilize them for reuse, especially within a service-oriented architecture. (PRODUCT DEMO) VIEW ABSTRACT | GO TO

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company) March 2008 - (Free Research) IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

LiveWire Mobile Brings Music to Your Ears with Insight from Business Objects by SAP BusinessObjects June 2008 - (Free Research) Read this case study and see how Business Objects helped Livewire manage their royalty stream for end-user downloads, measuring performance and the end-user experience, and analyzing trends quickly and accurately. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Reduce Your Telecom and IT Costs with a New Speech-Driven, Mobile Call Center Solution by Nuance December 2008 - (Free Research) This new mobile call center can help you eliminate the need to maintain directories and to add voice mail ports. Join this podcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Creating a Win-Win for Call Center Outsourcers and Their Customers by Cicero Inc. June 2009 - (Free Research) This paper examines how Business Process Outsourcers (BPO) are using Desktop Integration to address some of the business and technical challenges facing Outsourcers in today's difficult economic environment. Learn how outsourcers are using desktop integration to streamline workflows, improve service levels, reduce costs, plus much more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Faster Application Development via Improved Database Change Management by Embarcadero Technologies, Inc. March 2009 - (Free Research) Embarcadero® Change Manager™ puts the power of change tracking, schema comparison, software-generated synchronization scripts, and flexible reporting into the hands of the development team. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Call Center Suite SearchCRM.com Product Directory by SearchCRM February 2009 - (Free Research) Before purchasing call center technology, it is critical to properly research and evaluate the vendors and products that exist in today's call center market. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the call center market. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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