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Topics Related to Your Search

Telephony/ CTI/ VOIP | Unified Communications / Voice & Data Convergence | Network Management | Business Intelligence Solutions | Wireless Technologies and Mobile Computing | Communications Carriers | WAN/ LAN Solutions | Messaging Solutions | Contact Center Management | Business Process Management (BPM)

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IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience by Avaya Inc. July 2008 - (Free Research) This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Helpdesk Managed Services - Maximize End-User Satisfaction for Enterprises by ABS Associates, Inc. Providing quality helpdesk, desktop, and networking support and services is the heart of ABS' business. By rendering quick, responsive answers to your IT challenges, ABS will have a positive impact on the overall productivity of your organization.  (SERVICE) GO TO DETAILED REPORT

Is Now the Time to Migrate to IP Telephony? Re-evaluating the Risks and Rewards by Avaya Inc. November 2008 - (Free Research) As companies with aging voice infrastructures face end of life considerations, there has been a tendency to delay migration planning based upon un-examined fears and exaggerated risks associated with the current capabilities of IP Telephony. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Total Economic Impact™ Of Avaya IP Telephony Solutions Within A Branch Environment by Avaya Inc. June 2008 - (Free Research) The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Avaya IP Telephony solutions specifically for the branch environment within their organizations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Implementing a Telecommuting Program by Avaya Inc. June 2008 - (Free Research) This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Go Green and Increase Profitability with Virtual Contact Centers by Avaya Inc. June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc. May 2008 - (Free Research) This white paper discusses the challenges surrounding implementing a multi-site contact center and a solution that can assist you in making a smooth transition. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IDC Research: Midmarket Companies Build On IP Telephony for Competitive Advantage by Avaya Inc. November 2008 - (Free Research) Written for technology decision makers in midsize companies, renowned IDC analyst Ray Boggs leverages recent research studies to provide fresh insight on the changing midmarket telephony environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise telephony: IP PBX vs. UC software by SearchUnifiedCommunications.com September 2008 - (Free Research) In this video interview, Burton Group Senior Consultant Ken Agress will examine how UC software is challenging the traditional IP-PBX and how telephony fits in the market evolution of unified communications. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc. October 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Video Telephony: Completing the Picture of Unified Communications Effectiveness by TANDBERG July 2008 - (Free Research) Unified communications (UC) is a term that has been heralded in the telephony and network markets as the IT architecture that will streamline business processes and break down the distinct silos of communications within the enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IP Telephony: Accurately Measuring the Total Cost of Ownership in the Branch Environment by Avaya Inc. June 2008 - (Free Research) As technical barriers are eliminated and more organizations begin to adopt Internet protocol–based telephony, companies are finding there are demonstrable, real-world total cost of ownership (TCO) advantages associated with implementing IPT solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Video: BlackBerry Primer - Getting Telephony Managers up to Speed on the Industry's Leading Wireless Platform by BlackBerry June 2008 - (Free Research) With BlackBerry® now offering a WLAN solution for the "Corridor Warrior", telephony / network infrastructure managers are now having to play catch up. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Reinventing the Telephone by AT&T Corp September 2008 - (Free Research) According to this article, VoIP will probably join the elite roster of true breakthroughs, along with personal computers, electronic mail and, more recently, wireless communication. (WHITE PAPER) GO TO WHITE PAPER

IT Briefing: Integrating Microsoft Unified Communications with Current Phone Systems by Dell, Inc. September 2008 - (Free Research) This document discusses how a company can integrate Microsoft’s Unified Communication (UC) services with their existing telephony system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enhance your phone system and Simplify IT with Dell and Microsoft Unified Communications by Dell, Inc. August 2008 - (Free Research) In this webcast learn about the identity and presence factors of Microsoft Unified Communications and how these factors control the future of communications and how to track them. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

How Should an Enterprise Move towards Unified Communications? by Avaya Inc. July 2008 - (Free Research) Avaya moves customers toward Unified Communications to support complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns, and to see where business processes slow down. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast: Intelligent Branch Office Communication Strategies by Avaya Inc. June 2008 - (Free Research) Craig Wilson, Principle Business Communications consultant and Bruce Mazza, Director of Avaya Intelligent Branch Solutions join Nick Lippis to discuss strategies that create value within branch offices through intelligent communication solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Voice over IP/Telephony - Out-of-Band Management Products by Avocent Help Vonage Manage Remote, Lights-Out Data Centers by Avocent February 2008 - (Free Research) Vonage is a pioneer in the broadband phone industry, helping to set the standard for pricing, features, call quality and reliability for the Voice over Internet Protocol (VoIP) category. To support its product offerings, read how out... (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Extend the Value of IBM Lotus Applications with Avaya Unified Communications by Avaya Inc. June 2008 - (Free Research) Enterprise’s who have based their collaboration application strategies on IBM collaboration applications can voice enable them with Avaya to create the seamless ability to “click-to-communicate” (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

TechTarget Networking Media Virtual Seminar: Unified Communications Done Right by SearchUnifiedCommunications.com September 2008 - (Free Research) Sign up for our virtual seminar now to hear from unbiased UC experts on how to get the ball rolling! (VIRTUAL TRADE SHOW) VIEW ABSTRACT | GO TO VIRTUAL TRADE SHOW

KEYNOTE: Successful UC integration: Picking the path to adoption by SearchUnifiedCommunications.com September 2008 - (Free Research) In this webcast, expert Blair Pleasant will discuss four UC deployment models that will help companies realize UC's value proposition -- whether they're looking to do small pilot program or deeply integrate UC into business processes across the board. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Meet the Experts in Unified Communications by IBM August 2008 - (Free Research) Hear from an impressive panel of presenters - featuring industry analysts, customers, and business partners - as they discuss how UC and integrating telephony solutions can positively impact your organization. (WEBCAST) GO TO WEBCAST

BlackBerry Fundamentals for Telephony Managers by BlackBerry June 2008 - (Free Research) This document describes all the components of the BlackBerry solution for mobile employees as well as WLAN-enabled environments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Telephone Reliability for Alarm Notification: Where Have All the Landlines Gone? by Sensaphone June 2008 - (Free Research) This paper discusses why timely and reliable alarm notification is part of a successful remote monitoring program and discusses the factors to consider when selecting a remote monitoring system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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