Change Director for SQL Server - Automated SQL Server Change Management by Quest Software. Change Director for SQL Server provides a powerful automated solution to manage changes to SQL Server databases. It gives DBAs the means to control changes made to their SQL more... >> Discover more offerings from Quest Software.
		Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM. Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable more... >> Discover more offerings from CDC Software - Pivotal CRM.
		InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing IBM's more... >> Discover more offerings from IBM.

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5 Ways to Put Your CRM Data to Work for You and Your Customers by Angel.com October 2008 - (Free Research) This paper explores the various ways that today’s organizations are automating the interaction between CRM and IVR applications to increase customer loyalty and retention as well as maximize efficiency and productivity of service and sales functions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtual Call Center - Five Simple Strategies to Make Your Support Center Callers Smile by Angel.com October 2008 - (Free Research) This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support lines. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Profile: Systel by Exact Software October 2008 - (Free Research) Exact MAX and Exact Synergy provided the structure, integration, and automation Systel needed to deliver its innovative solutions to its customers. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

e-Book: Five Best Practices for Improving Customer Service through Community-Based Collaboration by InQuira Inc October 2008 - (Free Research) This e-book offers insights that can help companies embrace social media, harvest knowledge from the conversations in user communities, and apply that knowledge to deliver better customer service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book: From Web to Phone: Using Interactive Speech Applications to Automate Business Processes by Angel.com November 2008 - (Free Research) Speech applications have long promised a strong return on investment by automating routine call center tasks and reducing live operator costs. This white paper gives more details. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Relationship Management Sales Enablement: User Acceptance Means More Sales by Sage (UK) Limited August 2008 - (Free Research) This paper will outline how sales enablement is a central component of a successful customer relationship management strategy and distinguishes sales enablement from traditional sales force automation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

On-demand or On-premise CRM: 10 Things to Consider before Making Your Decision by Sage (UK) Limited August 2008 - (Free Research) This whitepaper examines the 10 most important considerations associated with CRM selection and discusses how both on-demand and on-premise deployments impact upon them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mentor Graphics Video Testimonial by InQuira Inc October 2008 - (Free Research) In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Build a New Business Model Using a Remote Support Solution by NTR Global September 2008 - (Free Research) In this case study, Northbrook Consulting wanted their remote support solution to include multiple session capabilities. Learn how NTR’s Remote Support was their solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Australian Bank’s Integrated IT System Boosts Efficiency, Improves Customer Service by Microsoft Corporation India Pvt Ltd November 2008 - (Free Research) CBA deployed CommSee, a customer relationship management platform built on the Microsoft® .NET Framework and the integrated system automates workflow and provides a complete view of a customer. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Customer Relationship Management - Integration for a Customer Centric View by Sage (UK) Limited August 2008 - (Free Research) This white paper provides a valuable list of factors for executive management, IT decision makers and sales professionals to consider when planning a successful CRM integration project. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

e-Book: The Human Side of Knowledge Management - Unlocking People Potential in the Knowledge Economy by InQuira Inc October 2008 - (Free Research) This paper outlines the benefits customers, support agents, and executives can gain through knowledge management, and it reveals the key factors required to maximize these benefits. (E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

SAVO Never Sell Alone™ by SAVO Group September 2008 - (Free Research) Savo has been helping companies big and small across all industries to have better conversation between sellers and buyers. (DEMO) VIEW ABSTRACT | GO TO DEMO

Voice-Enabling Salesforce.com with SalesByFone by Angel.com October 2008 - (Free Research) SalesByFone by Angel.com makes it possible to access, update, and manage accounts, contacts and leads directly in salesforce.com through voice commands over the phone. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Lean Across the Enterprise: Using Lean Manufacturing Techniques to Leverage ERP Investments by Exact Software October 2008 - (Free Research) This paper discusses the philosophy with Exact Software’s visionary principles of moving a company’s focus from LAN to WAN, transaction processing to document management, and concurrent license to involvement of the entire enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Drive Sales Performance: Keys to preparing your reps for today's sale environment by SAVO Group September 2008 - (Free Research) View this Webcast and learn how top organizations are improving productivity, increasing sales and driving higher quality performance from every rep. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Profile: Secure Care Products by Exact Software October 2008 - (Free Research) Learn how Exact MAX ERP, Exact Synergy and Exact e-Mobile provide Secure Care Products with a fully integrated system allowing departments from administrative to sales to link into the sales cycle. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Multi-channel Marketing Hits the Wall by Neolane Inc. October 2008 - (Free Research) This paper provides an easier and more flexible way to manage cross-channel marketing initiatives without costly investments in multiple technologies and service providers. (WHITE PAPER) GO TO WHITE PAPER

Speed Response Times - Reduce Costs: Convert Documents into Easily Managed Electronic Assets by Premiere Global Services October 2008 - (Free Research) Learn how with Premiere Global Services’ Enterprise Document Solutions, key document delivery processes are automated, so your valuable resources can stay focused on your core business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Gartner Case Study: Chiquita Migrates to New E-Mail Deployment Model by Azaleos Corporation September 2008 - (Free Research) This case study covers two important dynamics: a 4,000-person migration from GroupWise to Exchange and use of a new, managed soft appliance model. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

AntiPhishing Solutions: Prevent, Detect and Shut Down Phish Attacks -- Fast by MarkMonitor October 2008 - (Free Research) AntiPhishing Solutions is an integral part of the MarkMonitor Brand Protection Platform. Learn how to combat sophisticated attacks such and discover a three-pronged approach to protection. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

e-Book: Content Management Vs. Knowledge Management by InQuira Inc October 2008 - (Free Research) This e-book reveals the critical differences between knowledge management systems and content management systems, and shows why true knowledge management capabilities are so vital to compete in today’s markets. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Profile: DCA Manufacturing by Exact Software October 2008 - (Free Research) Read how Exact MAX and Exact Synergy provided the structure, integration, and automation DCA needed to more effectively manage important back-office production data and the front-office communication issues. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Business on the Move by Sage (UK) Limited September 2008 - (Free Research) A mobile salesforce and workforce can respond more urgently to business opportunities, recover from problems faster and address customer problems more quickly. Read this paper to learn the benefits of mobilization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtualization and Blades: Why Together Now? by Dell, Inc. and Intel November 2008 - (Free Research) This document describes the reason why virtualization and blades work together so well, some of the changes that have taken place during the past few years, and why that has led to virtualization and blades working better together today. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

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