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Helpdesk Managed Services - Maximize End-User Satisfaction for Enterprises by ABS Associates, Inc. Providing quality helpdesk, desktop, and networking support and services is the heart of ABS' business. By rendering quick, responsive answers to your IT challenges, ABS will have a positive impact on the overall productivity of your organization.  (SERVICE) GO TO DETAILED REPORT

IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience by Avaya Inc. July 2008 - (Free Research) This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc. October 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Implementing a Telecommuting Program by Avaya Inc. June 2008 - (Free Research) This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Go Green and Increase Profitability with Virtual Contact Centers by Avaya Inc. June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc. May 2008 - (Free Research) This white paper discusses the challenges surrounding implementing a multi-site contact center and a solution that can assist you in making a smooth transition. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

White Paper: The Windows Mobile Netbook for the Enterprise with Low TCO by Celio Corp / REDFLY Mobile Companion August 2008 - (Free Research) The Windows Mobile smartphone is easily deployed with a wide array of productivity tools allowing the mobile user to quickly respond to customer requests, stay up-to-date on the latest company information or access remote desktops. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

22 Things a Domino Administrator Needs to Know About Spam – An Interview with a Spammer by MayFlower Software March 2008 - (Free Research) Spam has become more than just clutter in the inbox; it’s now the leading way to facilitate computer crimes. In this eGuide, read the answers to over 20 questions SearchDomino.com members asked a reformed spammer. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Essential Email Reporting Made Easy by Sirana Software September 2008 - (Free Research) View this free, 1-hour webcast to learn how easily and efficiently you can meet the email reporting needs of your organization. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

10 Ways to Improve B2B Email Deliverability and Effectiveness by Vtrenz, Inc January 2008 - (Free Research) Learn 10 ways you can improve your B2B email deliverability. Taking steps to protect your email deliverability will pay huge dividends in the future in the way of increased sales opportunities and more profitable customer relationships. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SpamSentinel for Lotus Notes and Domino by MayFlower Software July 2008 - (Free Research) Spam and other threats that enter Domino mail servers consume valuable storage space, cause IT Pros to spend hours fixing machines and slow down processors. This free trial IT download is an anti-spam solution that eliminates time spent dealing with spam. (DEMO) VIEW ABSTRACT | GO TO DEMO

Email Management in Today's Regulatory Environment - Reasons and ROI Benefits by Kroll Ontrack August 2008 - (Free Research) Email has become the lifeblood of business, more than any other means of communication and any business tool, companies rely on electronic messages for running virtually every aspect of their enterprises. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Where Email and File Archiving Makes Sense by EMC Partner Organization July 2008 - (Free Research) In this Videocast, Mark Diamond, President and CEO, Contoural discusses how rogue data can hurt you, points out how to locate and contain it and reviews the best practices for getting rid of it. Learn why sometimes deleting is the best option. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Selecting and Designing an Email Archiving Infrastructure by EMC Partner Organization July 2008 - (Free Research) The IT infrastructure for email processing and storage changes when archiving is the end goal. This Videocast will help IT administrators define their email archiving needs and present issues to consider when evaluating an email archiving solution. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Key Tips to Secure Remote Email Systems by F5 Networks September 2008 - (Free Research) Organizations today depend heavily on applications like email to increase productivity & reduce the cost of doing business. These applications must be fast, available & secure in order to accommodate a geographically dispersed world of empl... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fighting email threats: Security tips to fight spam and other attacks by F5 Networks September 2008 - (Free Research) In this white paper, you'll learn the types of email threats; why the exponential growth in email volume poses significant challenges for the corporate network infrastructure & and how to address these challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Email Archiving: Understanding the Reasons, Risks and Rewards by Proofpoint, Inc. October 2008 - (Free Research) Download this whitepaper from Proofpoint to learn what you should know when making decisions about your organization's use of email archiving technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Modern Approach to On-Demand Email and Data Security by Proofpoint, Inc. April 2008 - (Free Research) Email and data security solutions are available in different deployment configurations, from hardware and virtual appliances to software. Another option, “on-demand” or “software as a service” (SaaS), is rapidly gaining traction as... (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Outbound Email and Content Security in Today's Enterprise by Proofpoint, Inc. October 2008 - (Free Research) Discover surprising statistics about how large companies manage the risks associated with outbound email. Read this report which summarizes the key findings from a survey of technology decision makers conducted by Proofpoint and Forrester Consulting. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Email management suite by Iron Mountain Digital August 2008 - (Free Research) Email management solutions are designed to simplify your email management complexities. In this brief Videocast, legendary British comic, John Cleese, explains why you should want a total email management suite. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Millions of emails by Iron Mountain Digital August 2008 - (Free Research) None of us have the capability to sift through the millions of emails that come into our organization and pick out the important information. Learn about solutions that can help in this brief Videocast featuring legendary British comic, John Cleese. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

The Email Management Crisis New Research on Seven Critical Email Management Problems by Iron Mountain Digital September 2008 - (Free Research) This report explores the requirements of an effective email archive system and suggests integral components of a solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Essential Archive Requirements for eDiscovery: Facilitating Email Discovery & Production by Iron Mountain Digital September 2008 - (Free Research) Often referred to as eDiscovery, Electronic Discovery refers to any process in which electronic data is sought, located, secured, and searched with the intent of using it as evidence in a civil or criminal legal case. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

9 Key Questions: Exchange Archiving for Small & Medium Businesses by Metalogix Software, Inc. November 2008 - (Free Research) This white paper presents important questions to consider and ask before committing to an email archiving provider, it also helps you to gain a full understanding of the suitability of an email archiving solution for MS Exchange environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Email Archiving: Saving Money and Time for Small & Medium Businesses by Metalogix Software, Inc. November 2008 - (Free Research) This white paper explains how exactly email archiving handles problems and at the same time reduces overall costs and saves management time. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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