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Business Intelligence Solutions | Business Process Management (BPM) | Data Center Management | Customer Service (General) | Cooling Systems | Enterprise Resource Planning (ERP) | Facilities Management and Maintenance | Application Lifecycle Management(ALM) | Enterprise Asset Management (EAM) | Telephony/ CTI/ VOIP

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TMA Resources Increases Customer Satisfaction Rates by Four Times with Parature Customer Service™ Software by Parature, Inc. August 2008 - (Free Research) In this case study, TMA needed to streamline and automate its manual customer service process to reduce resolution times and improve satisfaction. Learn how Parature Customer Service software reduced time on manual administrative activities by 25%. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Improving Productivity with Maintenance Management Software, A Case Study by Thinkage Ltd. March 2008 - (Free Research) Learn how one company is able to keep track of everything that workers need to know using maintenance management software, from scheduling preventative maintenance down to tracking call-backs on equipment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Maintenance at Holy Cross College by Thinkage Ltd. March 2008 - (Free Research) Learn how one company uses maintenance management software to manage work orders, track inventory, and report of problems. Explore how you can keep expenses under control while continuing to provide high-quality work. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Improving Facilities Maintenance Management, a Case Study by Thinkage Ltd. March 2008 - (Free Research) Learn how the company that manages the Seahawks complex uses a CMMS system that covers all aspects of facilities management, from cleaning to repairs to preventive maintenance. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Controlling Excel Chaos with Business Intelligence by Information Builders June 2008 - (Free Research) Learn how to leverage WebFOCUS business intelligence software to generate Excel spreadsheets, doing the heavy lifting of consolidating large amounts of data, performing complex calculations, and setting up advanced structures like PivotTables. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Microsoft Infrastructure Optimization: Extending the power of System Center Operations Manager by Quest Software October 2008 - (Free Research) This webcast will help IT professionals identify a single solution for their systems management issues including managing the physical and virtual IT environments across data centers, desktops, and devices. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Automating Excel Reports: Five Java-based Approaches by Actuate December 2007 - (Free Research) This white paper details five java-based approaches for automating excel reports - each with its own set of advantages and disadvantages. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Total Merrill Relationship Statement: Report on All Aspects of the Client's Money by Exstream Software April 2007 - (Free Research) Merrill Lynch recognized the value in creating a consolidated statement that shows how all of their solutions work together. The "Relationship Statement" was designed to provide clients with a report on all aspects of their money - providin… (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Manticore Technology Boosts Revenue & Delivers Solid Investment ROI for Intellitactics by Manticore Technology November 2008 - (Free Research) The marketing team integrated Manticore Technology with their existing salesforce.com solution to create a comprehensive demand generation platform. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Data Center Waterless Fire Suppression System – Asset Protection by Peripheral Manufacturing. Inc. Aero-K® - Waterless,Fast, Safe and Reliable potassium based aerosol Fire Suppression Systems that extinguishes fire in seconds, is environmentally friendly and protects electronic equipment, media and personnel.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Tapping into Spreadsheet Logic from Java: Four Server-Based Alternatives by Actuate August 2008 - (Free Research) This white paper details four Java-based approaches essential for eliminating the challenges of extending spreadsheet logic beyond a single desktop. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Global Asset Sustainability: Breakthrough Lean Best Practice Counters Rising Energy Costs by Infor September 2008 - (Free Research) In this white paper learn about Global Asset Sustainability (GAS), a new breakthrough approach that incorporates energy consumption into an asset management practice, provides the required visibility and control, and answers to eliminate this waste. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ISSU: A Planned Upgrade Tool by Juniper Networks, Inc. November 2008 - (Free Research) This paper describes the selection of an ISSU design, which requires a comprehensive approach that considers various permutations of redundant and non-redundant router architectures. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SOA Performance: Scaling SOA Implementations Now and into the Future by CA September 2008 - (Free Research) Many organizations look to SOA to provide greater business agility in the face of evolving business requirements. To achieve this agility architects implement a Services abstraction that loosely couples business Services from the underlying implementations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Redefining the Telepresence Experience by TANDBERG November 2008 - (Free Research) TANDBERG offers a range of telepresence solutions, from an immersive meeting room to a smaller system for ad hoc meetings and a personal system for the desk, combined with additional technology and services, the meeting is further enhanced. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Achieve Visual Collaboration with Telepresence for Life-Like Meeting Experiences by TANDBERG November 2008 - (Free Research) The T3 is visual collaboration taken to an entirely new level, thousands of details work together to provide a natural forum to speed decision making and make sure everyone is on the same page. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IRMS Warehouse Management System Suite (SCM) by Integrated Warehouse Solutions The IRMS system begins with the classic WMS foundation and expands to deliver flexibility and adaptability to commercial and government organizations, whatever the need.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Temperature Alert Software for Server & Computer Rooms - Remote Monitoring by Peripheral Manufacturing. Inc. With the supplied software, you can receive e-mail alerts or be paged when temperature or any of the other values is exceeded.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Extending the Life of Existing Data Centers - Webcast by AdaptivCool September 2008 - (Free Research) Watch this webcast to understand why airflow and humidity are central to cooling efficiency and what you can do to reduce the thermal bottleneck. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Workbook: Evaluating Data Center High-Availability Service Delivery by FORTRUST LLC November 2008 - (Free Research) This workbook provides a number of criteria you might consider when evaluating your data center performance, along with space for noting or collecting information. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Extending the Life of Existing Data Centers- Podcast by AdaptivCool October 2008 - (Free Research) Listen to this podcast to understand why airflow and humidity are central to cooling efficiency and what you can do to reduce the thermal bottleneck. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Evaluating Data Center High-Availability Service Delivery by FORTRUST LLC November 2008 - (Free Research) This white paper examines several key criteria related to high-availability service delivery, also it examines the importance of factors such as operational processes and service assurance, combined with maintenance and lifecycle strategies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Automating the Generation and Secure Distribution of Excel Reports by Actuate November 2008 - (Free Research) This paper outlines the reasons why generating and distributing spreadsheet reports is so tedious and error prone by examining the typical steps in the process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Editor's Desk: Discovering e-Discovery by Information Security Magazine September 2008 - (Free Research) The biggest threat for 2008 is lawyers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Impact of Airflow Circulation in IT Cabinets and Best Practices to Improve Reliability and Energy Efficiency by Upsite Technologies, Inc. September 2008 - (Free Research) This webcast reviews two dimensional CFD analysis that has been recently conducted, along with the examination of computer room cooling best practices. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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