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Epicor®Vista™ – Job Shop & Make-to-Order ERP Solutions by Epicor Software Corporation
Epicor Vista is a world-class, integrated manufacturing and accounting solution for emerging manufacturers, job shops or make-to-order departments of large enterprises. Vista is loaded with innovative tools that will help you take control of estimating, orders, scheduling, costing, inventory, quality and much more.
Password Management Survey by RoboForm Enterprise
September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.
DEMO: Desktop Authority Password Self-Service Version 4.1.1 by ScriptLogic Corporation
September 2008 - (Free Research) Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.
IT HelpDesk Solution by Extraview Corporation
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ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.
How to Calculate the ROI of Remote Support by Citrix Online - GotoAssist
July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.
A Five Step Approach to Windows Vista Migration by FrontRange Solutions Inc
July 2008 - (Free Research) This whitepaper serves as a guideline for Vista migration projects, highlights the key challenges and cautions and outlines an ideal approach to successfully migrate to Windows Vista.
IFS Machinery - ERP for Complex Order-Driven and Mixed-Mode Manufacturing by IFS
IFS offers a proven solution for machinery manufacturers who produce, deliver & service their products based on unique customer requirements, using either predefined product configurations or custom engineering. IFS helps coordinate complex order-driven & mixed-mode manufacturing and purchasing of material.
Implementing balanced scorecard with ERP by IFS
February 2008 - (Free Research) MSA's Michael Kennelly discusses Balanced Scorecard and how tools like IFS Applications can help you implement this innovative system.
JProbe® -- Java Profiler for Intelligent Code Profiling by Quest Software
JProbe is an enterprise-class Java profiler providing intelligent diagnostics on memory usage, performance and test coverage, allowing developers to quickly pinpoint and repair the root cause of application code performance and stability problems that obstruct component and integration integrity.
Protecting Agency Data from Loss or Theft by Lumension Security
June 2008 - (Free Research) In this podcast we will learn how threats to sensitive data have evolved and best practices for defining a sound data protection process.
Four Steps to Managing Insider Threats by Lumension Security
February 2008 - (Free Research) This white paper details four steps that show you how your organization can effectively manage the risk that is inherent with its employees' use of technology and the key strategies to managing the end user threat.
How Does Your IT Help Desk Measure Up? by Citrix Online - GotoAssist
July 2008 - (Free Research) Effective and efficient IT operations are the “table stakes” for IT-business groups’ relationships -- they’re taken for granted by user groups but are glaring when absent.
Increase First Contact Resolution: The Key to Superior Support by Citrix Online - GotoAssist
July 2008 - (Free Research) John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.
The Truth About Outsourcing Help Desk by ABS Associates, Inc.
February 2008 - (Free Research) There are many "myths" that prevent companies from believing a third-party vendor can provide the help desk solution that best fits their needs. In order to uncover fact from fiction, let’s take a closer look at ten common myths about help desk outsourcing, as well as the truths behind them.
Help Desk Warning Signs: Is it Time to Consider Outsourcing? by ABS Associates, Inc.
July 2008 - (Free Research) There are many warning signs that indicate your organization might not be operating at its best. Even a help desk that receives minimal user complaints and experiences low call volumes can project signals that scream, "Danger ahead!" Learn the signs that signify when it might be time to consider an outsourced support solution.
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