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Topics Related to Your Search

Unified Communications / Voice & Data Convergence | Interactive Voice Response (IVR/ CTI) | Telephony/ CTI/ VOIP | Business Intelligence Solutions | Customer Service (General) | Contact Center Management | Customer Relationship Management (CRM) | Business Process Management (BPM) | Call Center Management | Customer Experience Management (CEM)

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Putting the Caller First: Interactive Voice Response (IVR) & Voice User Interface (VUI) Design That Enhances Customer Experience by Angel.com October 2008 - (Free Research) Attend this webcast to learn how with Inbound and Outbound Interactive Voice Response (IVR) solutions, Angel.com combines the power of the telephone, your data and the web to generate information-driven communications and transactions. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

5 Ways to Put Your CRM Data to Work for You and Your Customers by Angel.com October 2008 - (Free Research) This paper explores the various ways that today’s organizations are automating the interaction between CRM and IVR applications to increase customer loyalty and retention as well as maximize efficiency and productivity of service and sales functions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book: From Web to Phone: Using Interactive Speech Applications to Automate Business Processes by Angel.com November 2008 - (Free Research) Speech applications have long promised a strong return on investment by automating routine call center tasks and reducing live operator costs. This white paper gives more details. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Adaptable Business Architecture: How SIP and Web Services Transform the Voice Self Service Model by Avaya Inc. June 2008 - (Free Research) This white paper details the the Avaya Voice Portal and Dialog Designer solution architecture, which combines the SOA approach embedded within the software elements of Avaya's Voice Portal and Dialog Designer solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Voice-Enabling Salesforce.com with SalesByFone by Angel.com October 2008 - (Free Research) SalesByFone by Angel.com makes it possible to access, update, and manage accounts, contacts and leads directly in salesforce.com through voice commands over the phone. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Ensuring Successful Voice Over IP Deployment by CA October 2008 - (Free Research) During this podcast learn what you can do at each stage of a VoIP deployment that will help you understand the capacity requirements of your current environment, smooth your transition to IP voice, expedite time to value and maximize ROI. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Optimize Multi-vendor Voice and Data Networks for Service Quality, Responsiveness, and Cost of Delivery by CA August 2008 - (Free Research) Learn how CA Network and Voice Management solution improves the quality of service, reduces the impact of service disruptions and controls OPEX and CAPEX through better use of resources. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

InComparison Network and Voice Management Software paper by Bloor Research by CA October 2008 - (Free Research) In this paper, CA presents an eye-opening look at ways to improve your IT infrastructure at its most fundamental level. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Siemens Enterprise Communications by CA October 2008 - (Free Research) When Siemens Enterprise Communications expanded its network management services, it overcame the challenge of meeting growing customer demands while keeping costs low, by using a Network & Voice Management solution from CA. (CASE STUDY) GO TO CASE STUDY

Are You Ready for Unified Communications? Creating an IT Organization to Support Unified Communicaitons by Avaya Inc. November 2008 - (Free Research) On top of the new business communication capabilities that are possible with unified communications (UC), new challenges await the IT department in how to deploy and manage this integrated platform. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtual Call Center - Five Simple Strategies to Make Your Support Center Callers Smile by Angel.com October 2008 - (Free Research) This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support lines. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Critical Success Factors Deploying Pervasive BI by MicroStrategy Incorporated June 2008 - (Free Research) Pervasive BI is the ability to deliver integrated right-time DW information to all users – it also provides an enterprise with the necessary visibility, insight, and facts to make smarter decisions in all processes at all times. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Thriving in an Economic Downturn by Avaya Inc. August 2008 - (Free Research) This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low — even when everyone is tightening their budgets. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience by Avaya Inc. July 2008 - (Free Research) This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Choosing the Right VOIP Gateway for Microsoft UC: A Guide for Voice Infrastructure Decision-Makers by NET Quintum November 2008 - (Free Research) This white paper outlines the opportunities and challenges companies face as they implement Microsoft UC as part of their overall computing-and-communications environments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Keeping Your Workforce Connected by Cisco Systems, Inc. March 2008 - (Free Research) Keeping a workforce connected to people and to data anytime, anywhere, is a big step toward boosting operational efficiency. In this whitepaper learn how IP (Internet Protocol) communications and Virtual Private Networks (VPNs) can help your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys June 2008 - (Free Research) This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco IPC Cost Savings Calculator by Cisco Systems, Inc. February 2008 - (Free Research) This tool will estimste your current voice costs based on industry averages in a traditional PBX environment. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

ACom3 Scalability - Work Units by ACTEK, Inc. August 2008 - (Free Research) This whitepaper discusses how ACom3, as an internet application, is able to manage high volume transaction environments by using the concept of Work Units to distribute processing. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Accelerating Emergency Response for Compliant and Efficient Incident Management by Avaya Inc. July 2008 - (Free Research) This white paper demonstrates how to improve incident response management in line with the emerging FEMA guidance and post-Katrina regulations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Five steps to mobile unified communications by BlackBerry September 2008 - (Free Research) Join a wireless technologies specialist as he counts down the five critical considerations when investigating a mobile unified communications solution (PODCAST) VIEW ABSTRACT | GO TO PODCAST

ShopVue - Paperless Dispatch with Graphical Sequencer by Casco Development, Inc. Paperless Dispatch represents a major step towards a fully paperless, order-driven operation. By providing managers with a graphical tool to dispatch work and track work-in-process, ShopVue becomes a real factory dashboard. The use of touchscreens means that operators can see work assignments on graphical touchscreens throughout the plant.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Acquire, Analyze, and Present Data with LabVIEW by National Instruments NI LabVIEW is an open environment designed to make interfacing with any measurement hardware simple. With interactive assistants, code generation, and connectivity to thousands of devices, LabVIEW makes gathering data as simple as possible.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Developing an Effective Corporate Mobile Policy by BlackBerry June 2008 - (Free Research) By now, most organizations are clear on the advantages and benefits of wireless data solutions in the enterprise. However, It is no longer enough to rely on ad hoc policies regarding wireless computing. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

StatCom's Patient Flow Logistics and Tracking Software by StatCom StatCom’s patient flow logistics and tracking software was developed specifically to improve hospital-wide communications, patient throughput and capacity management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

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