Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM. Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable more... >> Discover more offerings from CDC Software - Pivotal CRM.
		InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing IBM's more... >> Discover more offerings from IBM.
		Actuate Performancesoft Suite: Performance Management Solution by Actuate. Actuate’s combination of practical expertise, state of the art software and unparalleled customer support is unlike that of any other organization offering Performance Management more... >> Discover more offerings from Actuate.

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Customer Service (General) | Customer Relationship Management (CRM) | Customer Experience Management (CEM) | Business Process Management (BPM) | Business Intelligence Solutions | Enterprise Financial Management Solutions | Unified Communications / Voice & Data Convergence | Document Management | Marketing Management | Enterprise Resource Planning (ERP)

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Best Practices for Delivering Interactive, Intelligent Documents by Exstream Software April 2008 - (Free Research) This paper will reveal new ideas and tactics for raising the impact of online and offline documents and detail three best practices for delivering interactive, intelligent documents at the point of sale. This document is a must read for senior deci… (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

TransPromo Opportunities in a Digital World: Electronic Adaptations in an Era of Mobile Communications and Distracted Customers by Pitney Bowes Group 1 Software September 2008 - (Free Research) This whitepaper traces the evolution of E-Transpromo, demonstrating the increasingly important role across new media. It explores self-service web portals, online banking and bill consolidators, cell phone bill pay, and secure transaction email. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Relationship Management Sales Enablement: User Acceptance Means More Sales by Sage (UK) Limited August 2008 - (Free Research) This paper will outline how sales enablement is a central component of a successful customer relationship management strategy and distinguishes sales enablement from traditional sales force automation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

On-demand or On-premise CRM: 10 Things to Consider before Making Your Decision by Sage (UK) Limited August 2008 - (Free Research) This whitepaper examines the 10 most important considerations associated with CRM selection and discusses how both on-demand and on-premise deployments impact upon them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

eFreedom Annual Statement System by Fiserv Insurance Solutions Fiserv is using a phased and layered development process to ensure overall project success. Current Annual Statement users and Fiserv regulatory experts worked together to develop a range of features and capabilities that the new solution will include.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Customer Relationship Management - Integration for a Customer Centric View by Sage (UK) Limited August 2008 - (Free Research) This white paper provides a valuable list of factors for executive management, IT decision makers and sales professionals to consider when planning a successful CRM integration project. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

M1 by B & G™ ERP program aids growth Of UK sophisticated electronics Manufacturer – Fozmula Ltd by Bowen & Groves May 2008 - (Free Research) Fozmula’s range of hydrostatic and tank contents gauges, partly gave rise to the decision to introduce a new system owing to the lack of a manufacturing module within their legacy system. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Unified Communications Offers Value To Small And Medium Businesses: Global Study Indicates Several Benefits For SMB Professional Services Firms (Part 3 of 3) by Cisco Systems, Inc. February 2008 - (Free Research) This research report explains a survey that asked participants how certain Unified Communications (UC) would affect their operations. This document focuses on the professional services segment of the market. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Unified Communications Offers Value to Small and Medium Businesses: Global Study Indicates Several Benefits for SMB Manufacturing Services Firms (Part 2 of 3) by Cisco Systems, Inc. February 2008 - (Free Research) This research report explains a survey that asked participants how certain Unified Communications (UC) would affect their operations. The survey included organizations from manufacturing, financial services, and professional services firms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprises Marketing Management Technology Delivers a World Class Dealer Marketing Program to Maximize Brand Equity by Aprimo, Inc. November 2008 - (Free Research) Honda selected Aprimo solutions, which is a leader in Enterprise Marketing Management (EMM) technology as it helps to enhance marketing efficiency and effectiveness at a wider level, maximizes marketing returns and hence shareholder value. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Optimizing ETL for demanding data environments by Syncsort October 2008 - (Free Research) View this Webcast and complimentary Podcast to learn more about how to use ETL today to optimize demanding data environments as well as when and how ETL can effectively support near-real-time requirements. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Business on the Move by Sage (UK) Limited September 2008 - (Free Research) A mobile salesforce and workforce can respond more urgently to business opportunities, recover from problems faster and address customer problems more quickly. Read this paper to learn the benefits of mobilization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dialogue by Exstream Software Exstream’s Dialogue is a fully integrated software solution that allows you to design, develop, maintain, and output fully personalized and consistent communications of all types.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Optim Data Growth Solution for Oracle E-Business Suite by IBM Align continuous control of your E-Business Suite data with business objectives. Optim's proven archiving capabilities enable you to set desired service levels for each category of E-Business Suite data - for example, current data, reporting data and historical data. You maintain universal access to information.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Nationwide Foils Phishers with Markmonitor: Financial Services Giant Achieves ROI with Antiphishing Solutions in Three Months by MarkMonitor October 2008 - (Free Research) Nationwide Building Society, a leading financial institution, has seen a dramatic increase in phishing attacks. By using MarkMonitor’s AntiPhishing solutions, they’ve been able to quickly shut down phishing sites, saving thousands of pounds per month. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Total Merrill Relationship Statement: Report on All Aspects of the Client's Money by Exstream Software April 2007 - (Free Research) Merrill Lynch recognized the value in creating a consolidated statement that shows how all of their solutions work together. The "Relationship Statement" was designed to provide clients with a report on all aspects of their money - providin… (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Exstream Advanced Function Presentation (AFP) Print Studio by Exstream Software For businesses that require high-volume, personalized printing for transaction statements and other complex customer communications, Advanced Function Presentation (AFP) is often the platform of choice.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Innovation in the UK Public Sector by IBM May 2008 - (Free Research) The public sector has some distinctive strengths or “innovation assets” and these assets provide opportunities for leaders to stimulate greater levels of sustainable innovation. (WHITE PAPER) GO TO WHITE PAPER

Why You Need Email Encryption: Use Case Scenarios by Proofpoint, Inc. July 2008 - (Free Research) The webinar covers email encryption as an important component of an organization's overall security architecture. Sending sensitive material securely over email, ensuring compliance with federal regulations, is also explored. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Fiserv Advanced Billing -- Java-Based Insurance Billing by Fiserv Insurance Solutions Fiserv Advanced Billing allows you to define parameters so the system meets your needs, Set payment plans by account types, Personal / Commercial, states, and maximum policy term.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Dispatch Direct: Service Call Dispatching by Dispatch Direct Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

eCity Receivables - Accounts Receivable & Collections for .Net2.0 by SLINGSHOT eCity Receivables gives you the tools to tighten credit management, automate billing processes, accelerate collections, efficiently apply payments and resolve payment issues.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Zenith Infotech's Virtual Service Desk Turns Customer Service into a Profit Center by Zenith Infotech November 2008 - (Free Research) Zenith Infotech’s Virtual Service Desk support can easily drain the profitability from your business and Zenith Infotech has the operational skills required to satisfy your customer. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Increase First Contact Resolution: The Key to Superior Support by Citrix Online - GotoAssist July 2008 - (Free Research) John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

How to Calculate the ROI of Remote Support by Citrix Online - GotoAssist July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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