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Responding to Workplace Disruptions: The Critical Role of the Help Desk by GoToAssist October 22, 2009 - (Free Research) When a workplace disruption hits, you need to act fast to ensure your employees are safe, keep them informed and maintain productivity. And who better to designate as a first responder than your help desk? This new Forrester white paper explores the critical role that the help desk should play in your organisation's business continuity planning. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Diskeeper 2010 Server edition  by Diskeeper Corporation July 27, 2010 - (Free Research) Servers and workstations slowing down, crashes, required offline maintenance, slow virtual platforms, free space bloating, premature hardware refreshes, spiraling energy consumption, heavy help desk traffic-- check out this solution to see how it improves performance and efficiency on even the busiest servers by preventing fragmentation. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Collaborative IT: A Pragmatic Approach for Bringing the Service Desk and Operations Together by Hewlett-Packard Company July 22, 2010 - (Free Research) This reports looks at best practices and technologies that can support an effective integration of the Service Desk and Operations teams. The report focuses on closed loop incident and problem management, as well as end-to-end change and configuration management, with a particular focus on automation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dimension Data Success Story: Alexander Forbes Service Desk by Dimension Data. July 14, 2010 - (Free Research) Alexander Forbes is an aggressive adopter of technology and requires a professional, effective service desk to provide a high level of support for end users. The cost of doing this in-house is prohibitive. Dimension Data implemented a Service Desk to deliver support for end-user and infrastructure devices. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Windows 7 and AppLocker by Global Knowledge January 25, 2010 - (Free Research) Organizations want to run the apps they want, and not run the apps they don't want. One of the tools Microsoft has given Active Directory administrators to help in this regard, Software Restriction Policies (SRPs), has been re-engineered in Windows 7 as AppLocker. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Free Yourself from Old IT Helpdesk Technology by BMC Software, Inc. June 02, 2010 - (Free Research) BMC software and salesforce.com have joined forces to deliver BMC ServiceDesk on Force.com, an ITIL help desk, self service, and inventory management solution on the Force platform.  This paper explains the patented technology that makes the Force.com platform fast, scalable, and secure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

5 Keys to a Successful Identity and Access Management Implementation by CA Technologies. December 2007 - (Free Research) An effective Identity and Access Management (IAM) solution is quickly becoming a must-have or enterprise organizations. In this paper learn the five keys to successful identity and access management implementation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top 10 Most Overlooked Causes of Trouble in a Cisco Network by Global Knowledge November 2009 - (Free Research) This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The True Costs of E-mail Encryption by Trend Micro August 2010 - (Free Research) Currently, e-mail encryption is a bit of a paradox. Large organizations understand and want privacy, but e-mail encryption technology is too in-depth for mass usage. Fortunately things are changing. Read this paper to learn so much more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

2010 Service and Leadership Trends in Customer Support by GoToAssist July 2010 - (Free Research) Download this white paper to learn the correlation between training and customer satisfaction, why agents are most concerned about access to problem-solving resources, how support organisations are leveraging technology to get closer to customers and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

DataFlux Positioned in Leaders Quadrant of the 2010 Magic Quadrant for Data Quality Tools by DataFlux Corporation July 2010 - (Free Research) DataFlux was recently positioned by Gartner, Inc. in the Leaders Quadrant of its 2010 “Magic Quadrant for Data Quality Tools” report. Gartner’s Magic Quadrants evaluate vendors within a particular technology market based on their completeness of vision and ability to execute. Use this Magic Quadrant to understand the data quality tools market. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

CA Project and Portfolio Management (PPM) - Project HealthCheck (CA commissioned market research) by CA Technologies. February 2010 - (Free Research) The Project HealthCheck Survey 2010 explores the current project panorama in UK corporate businesses, comparing levels of project management maturity and priorities between users and non-users of PPM systems. Read this independent research study to learn more about project and portfolio management. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

E-Book: How to Get Funding for Data Quality Programs by Pitney Bowes Business Insight August 2010 - (Free Research) Sound data quality is a fundamental requirement of successful data management programs. However, the importance of data quality may be overlooked by executives who take it for granted. This e-book provides readers with advice designed to help them win approval for data quality initiatives on both IT and business grounds. (EBOOK) VIEW ABSTRACT | GO TO

PCI Compliance: Are UK Businesses Ready? by Tripwire, Inc. April 2010 - (Free Research) As of September 30, 2010, the Payment Card Industry Data Security Standard (PCI DSS) will apply to organizations in the UK. Recent research reveals that so far only 12 percent of UK organizations that handle credit card data currently have been certified PCI compliant. Read on to learn how your organization should be preparing for September 30th. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ManageEngine Applications Manager 9.2 by ManageEngine July 2010 - (Free Research) ManageEngine Applications Manager is an availability and performance monitoring software that helps IT Operations and Application Support to ensure high uptime for their business applications in production. (DEMO) VIEW ABSTRACT | GO TO DEMO

iPSL Reduce Cost and Increase Security with Managed Firewall and VPN by SecureWorks May 2010 - (Free Research) In order to stay up to date with the fast-changing threat landscape and ensure incidents were detected and dealt with quickly, Intelligent Processing Solutions (iPSL) implemented a Managed Firewall & VPN solution from SecureWorks®. Read this case study to learn more about the features and business benefits of this solution. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Debenhams Significantly Frees Up Staff by Simplifying IT Project Management with CA Clarity PPM by CA Technologies. December 2008 - (Free Research) Read this case study to learn how Debenhams' Project Management Office has reduced report creation time by more than 90% using CA Clarity™ Project & Portfolio Manager. The CA solution also helps Debenhams to identify ineffective IT projects earlier on in the lifecycle to save resources and money. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Endpoint Virtualization for Everyone: Solving the Desktop Lifecycle Management Challenge by Dell, Inc. and Intel October 2009 - (Free Research) This white paper provides analysis and advice on how endpoint virtualization can deliver substantial benefits, simplifying lifecycle manage­ment, and driving ongoing cost and productivity benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Lean Business Intelligence - How and Why Organizations Are Moving to Self-Service BI by SAP America, Inc. February 2010 - (Free Research) This paper presents the findings of a Forrester Consulting evaluation of over 30 interviews with professionals across multiple industries across the world and presents how SAP® BusinessObjects™ offers a comprehensive solution that will help in solving the majority of issues in providing self-service BI. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: Information Security Magazine Essential Guide to Data Protection by Information Security Magazine June 2010 - (Free Research) The information security paradigm is changing. It’s no longer enough to secure infrastructure. It’s all about protecting customer and company data. Read this essential guide to learn how. (EGUIDE) VIEW ABSTRACT | GO TO

Desktop Virtualization for Everyone: Solving the Desktop Lifecycle Management Challenge by Dell, Inc. and Intel June 2010 - (Free Research) This white paper provides analysis and advice on how desktop virtualization can deliver substantial benefits, simplifying lifecycle management, and driving ongoing cost and productivity benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Case for Data Protection: A Study of CEOs and Other C-level Executives by IBM March 2010 - (Free Research) This study is at the forefront of helping to determine what senior executives think about the value proposition of corporate data protection efforts within their organisations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: Exchange 2010 migration considerations and best practices by Dell, Microsoft and AMD July 2010 - (Free Research) Exchange 2010 boasts a roster of new features and capabilities, but transitioning to this latest email platform can be a complex process. This expert e-guide from SearchVirtualDataCentre.co.uk, discusses these key considerations and more for migrating to Exchange 2010. Learn what steps cannot be missed and how to ensure your upgrade is a success. (EGUIDE) VIEW ABSTRACT | GO TO

E-Guide: Evaluating Windows Server 2008 R2 by Dell, Microsoft and AMD July 2010 - (Free Research) Windows Server 2008 R2 is here! Whether you've already begun to make steps towards this upgrade or you're still evaluating all your options, it's important to understand what you're getting into. In this expert e-guide from SearchVirtualDataCentre.co.uk, learn about new features coming with this release. (EGUIDE) VIEW ABSTRACT | GO TO

eGuide: Best Practices for Data Protection and Recovery in Virtual Environments by EMC Backup and Recovery Solutions July 2010 - (Free Research) Data backup is a top priority at most organizations, but data protection in virtual environments can be especially complicated. In this expert eguide from SearchVirtualDataCentre.co.uk, get tips for doing just that. Find out how you can enhance your data protection strategy without compromising your virtual infrastructure. (EGUIDE) VIEW ABSTRACT | GO TO

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